Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving responsible growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The CSW-ETI team leads the development of the next generation of integrated technology solutions for the company’s consumer and wealth management client-facing channels. Manages the Bank’s award-winning websites and e-Commerce initiatives. Responsible for the technology that drives key client-facing platforms and channels across Retail, Preferred, and GWIM including our Digital, Online, Mobile, Contact Center and Voice, Payments and Commerce, Fraud, Financial Center and Architecture Technologies.

Job Description

The individual will be responsible for building and managing monitoring tools infrastructure at the bank. This will require an understanding of logs and index creations along with an ability to interact with the users. Any experience in configuring Spunk / Glass Box and previous experience of programming in Java / Python will help. This is a hands-on individual contributor role.

Responsibilities

Engineer required for building and administration of Splunk / Glass Box environment and performing operational support and automation activities

Interact with technology and business groups as needed to collect the requirements, user signoff, etc.

Requirements

Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)

Certifications, If Any: None

Experience Range: Around 5 yrs

Foundational skills:

• Should be able to maintain large multi-site Splunk clusters
• Worked on Splunk deployments like Universal Forwarder installations, configuration of Deployment Servers, Indexers and Search Heads.
• Good understanding of Glass box architecture including Analyzers and probes
• Ability to onboard application to monitoring tools like Splunk and Glassbox
• In-depth knowledge of Unix/Linux platform with web app (java, .net) hosting experience
• Experience in migration of Splunk data from one instance to another instance
• Develop dashboards to monitor real time logs, server health check etc.
• Thorough knowledge of Regular Expressions
• Ability to create alerts to monitor crucial applications
• Hands on exposure in Shell scripting and Unix/Linux/Windows System Administration
• Good communication skills and flair to drive end to end involving Vendors, System Administrators and other stake holders.
• Diverse and hands-on engineering and troubleshooting skills
• Should have flair for innovation and zeal to work on automating a process

Desired skills:

• Exposure to Python
• Experience in writing automation scripts
• Knowledge in Java script
• Exposure to Cribl, OTEL

Work Timings: General Shift (11:30 a.m. to 08:30 p.m.)

Job Location: HYD,CHN