Under administrative direction, is responsible for the operation of a mission critical 24x7 county-wide IT enterprise data center operations, servers, and storage. Responsible for cyber security threat management policies, tools and practices to safeguard all data and systems; responsible for the delivery of a stable, reliable, cost effective compute and storage infrastructure to support applications and services; responsible for establishing standards and procedures for working with third party vendors providing cloud-based services, including strategic roadmaps for moving compute and storage services to the cloud; responsible for managing vendors to ensure high service levels and value. Responsible for identity and access management. Responsible for endpoint management. Flexibility to achieve performance excellence in a telework arrangement. Flexibility to deliver services in a telework environment and supervise colleagues in a telework environment.

• Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
• Oversees teams responsible for the operation of a mission critical 24x7 IT enterprise data center operations, servers, and storage.
• Manages the day-to-day operations of on-premises data centers, including power and cooling systems, network infrastructure, and physical security. Coordinates closely with Network Services to ensure server and network infrastructure reliability and availability at data centers.
• Oversees teams responsible for identity and access management, and endpoint management.
• Participates in the development of the IT strategy and operating budget and monitors the implementation; provides oversight and proactively manages project schedules, solution delivery, and solution quality.
• Ensures compute and storage infrastructure is right-sized and current to support business needs and strategic plans; establishes and maintains processes to ensure systems and services are up to date; responsible for researching and evaluating new compute and storage infrastructure technologies
• Develops a stable, reliable, cost-effective compute and storage infrastructure to support applications and services; establishes an ongoing capacity management and investment program for infrastructure
• Responsible for cyber security threat management policies, tools and practices to safeguard all data and systems; manages a comprehensive monitoring and alert system tied to enterprise notification and escalation processes and plans; oversees the investigation of all discrepancies related to IT compute and storage infrastructure, to include performing root cause analysis and identifying corrective actions
• Builds, develops, and grows relationships with all internal customers and vendors; negotiates service level agreements with both internal and external customers and vendors, and monitor service delivery to ensure the agreed targets and standards are met; manages vendors in the IT computing and storage infrastructure space to ensure high service levels and value
• Manages capacity and ensure commitments are negotiated to the satisfaction of business stakeholders.
• Develops SLAs & KPIs to ensure IT operational excellence; develops a roadmap for the utilization of cloud services
• Develops and implements disaster recovery and business continuity plans for computing and storage systems
• Manages server and database backup and recovery processes to ensure data is protected and recoverable in the event of a disaster or data loss.
• Works with other IT professionals to troubleshoot and resolve technical issues related to databases and database systems.
• Collaborates with other IT department management on the architecture, design, implementation, support, and maintenance of computing and storage infrastructure
• Designing, implementing, and maintaining the organization's cloud infrastructure on Microsoft Azure, including virtual machines and storage
• Oversee the implementation and management of IAM technologies, including identity provisioning, access management, single sign-on, and multi-factor authentication.
• Manage the access request and approval process and ensure that access privileges are granted based on the principle of least privilege.
• Maintain and manage the identity data and access control systems to ensure the accuracy, completeness, and reliability of information.
• Design, deploy, and manage automated tools and processes for endpoint configuration, software deployment, and patch management.
• Develop and enforce standardized endpoint configurations, ensuring compliance with security policies and regulatory requirements.
• Collaborate with the security team to implement endpoint security measures
• Ensures development and continual improvement of applicable processes, policies, and procedures
• Maintains a close working relationship with management of all departments
• Interviews and makes recommendations for hiring, terminating, promoting, demoting, orienting, evaluation, counseling, and salary changes for departmental personnel; develops and supports career development plans with Compute and Storage Services team staff
• Performs other related duties as required.

• Graduation from an accredited college or university with a Bachelor Degree in Computer Science or a closely related field, and seven (7) years’ of Information Technology management experience; or an equivalent combination of education and experience; Minimum of 3 years of leadership experience
• Knowledge of budget/financial management; knowledge of IT Services Management
• Strong knowledge of IAM technologies, such as Azure Active Directory, Active Directory, LDAP, SAML, and OAuth.
• Experience with IAM compliance requirements, such as CJIS, HIPAA, PCI DSS, and GDPR.
• Strong knowledge of endpoint management technologies and tools, such as SCCM, Microsoft Intune, or similar platforms.
• Strong experience in managing Windows server infrastructure in enterprise environments.
• Strong knowledge of compute and storage technologies, such as virtualization, server hardware, storage area networks (SANs)
• Strong knowledge of virtualization platforms (e.g., VMware vSphere, Microsoft Hyper-V) and Microsoft Azure cloud computing services
• Strong knowledge of backup and disaster recovery strategies and technologies
• Skill working with IaaS vendors and solutions
• Ability to represent the County in a professional and effective manner; ability to manage and train employees; recognize problems and implement solutions; ability to effectively communicate, both verbally and in writing; ability to operate personal computer; and basic office equipment; ability to establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public
• Demonstrates technological intuitiveness
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• Required to be on call 24 hours
• May be required to work more than 40 hours during the workweek
• May be required to work weekends

• Cloud-based Infrastructure Management experience
• Project Management experience
• Systems Architecture, design, and implementation experience
• ITIL or equivalent IT service management certification
• Project Management Professional (PMP) certification

• Constantly working in indoor / telework conditions
• Frequently moves items weighing up to 10-15 pounds
• Occasionally moves objects weighing up to 15-30 pounds Occasionally move about the office / telework office
• Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions of the job in an office / telework environment Must be able to remain in a stationary position
• Flexibility to achieve performance excellence in a telework arrangement
• Maintains County-issued equipment, software, data and supplies