This position is under supervision of the Sheriff and located at the Bexar County Communications Center. Under direct supervision, is responsible for answering emergency and non-emergency telephone calls; routes calls to public safety dispatchers or fire dispatchers; operates telecommunication equipment such as Computer Aided Dispatch (CAD) System, County Integrated Justice System (CIJS), Records Management System (RMS), Computer Telephony 9-1-1 and Mapping System, and hearing impaired teletype; enters subject matter into computer; responds to requests for information; completes various clerical tasks; and performs related duties as required.

Duties and Responsibilities

Answers emergency and non-emergency telephone calls from the general public and routes calls to public safety agency dispatchers or fire dispatchers
Determines severity of situation based on detailed information gathered from the caller
Enters call subject matter into computer and prioritizes calls for service
Responds to requests for information regarding case numbers, arrival times, citizen addresses and other dispatch information
Researches law enforcement databases to verify information on individuals, such as driver's license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history
Contacts various service/utility agencies and other emergency contacts as directed
Assists training new employees in call-taking procedures, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures
Performs clerical duties such as making copies of documents and forwarding to the appropriate location
Performs related duties as required

Minimum Qualifications

Graduation from High School or a General Education Development (GED) certificate
Skill in operating telecommunication equipment; skill in determining type and seriousness of calls
Skill to type 40 wpm with no more than 7 errors; Requires recent typing test administered by Workforce Solutions Alamo Career Centers (Please attach a copy of your typing test results to your online application or fax them to (210) 335-2558 by the closing date.)
Ability to remain calm in emergency situations; ability to pay attention to detail, cooperate with others, maintain composure, control anger, and avoid aggressive behavior, even in very difficult situations; ability to accurately enter information into computer system; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to establish and maintain effective working relationships with high energy callers, other public safety agency dispatchers, co-workers, County employees and the general public
Must have a TCOLE Telecommunicator License or successfully pass the TCOLE Telecommunicator Licensing Exam within one (1) year from employment date
Must obtain Texas Law Enforcement Telecommunications System (TLETS) Certification within one (1) year of employment; must secure and maintain access to TLETS
Must pass a psychological and physical exam including a drug screening
Must possess a valid driver's license
Must secure and maintain a favorable background investigation from the Bexar County Sheriff's Office
May be subject to recall
May be required to work more than 40 hours during the workweek
Must work weekends and holidays and perform shift work

Working Conditions and Physical Demands:

Constantly working in indoor conditions; high call volume, fast paced and stressful call center environment
Occasionally moves items weighing up to 10-15 pounds
Occasionally moves about the office
Frequently communicates with others; must be able to exchange accurate information
Constantly operates a computer and other office productivity machinery
Positions self to perform essential functions
Must be able to remain in a stationary position

Supplemental Information

Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am – 5pm, Monday through Friday. Phone: 210-335-2545.

EQUAL OPPORTUNITY EMPLOYER

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.
We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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