Operation Manager
Bexar County
This job is no longer accepting applications
See open jobs at Bexar County.See open jobs similar to "Operation Manager" greater:SATX.Posted on Jun 17, 2025
Summary
- Under direction, is responsible for overseeing and managing customer service and facility operations; Monitors service programs (webDEALER and Automobile Dealers) to ensure service quality and compliance with Federal (e.g., Truth in Mileage Act; Driver’s Privacy Protection Act), State (Transportation Code; Administrative Code; Property Tax Code; Texas Motor Vehicle Records Disclosure Act; TxDMV policies and procedures) and local government laws, policies and procedures; Prepares reports and compiles data to evaluate work methods and standards, and workload distribution; Conducts meetings with team to communicate service objectives, policy and procedures; Manages and accounts for all assigned inventory, equipment and funds collected; Administers human resource activities to include performance reviews and disciplinary action(s); Responsible for team’s professional development to include coaching; Communicates service and program changes or requirements to team, general public and stakeholders; Resolves complex motor vehicle inquiries; Reviews work structures and work products for optimization and quality; Performs related duties as required and necessary. This position may be assigned to any location.
Duties and Responsibilities
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- Manages substation facility operations and programs to include building access, security coordination and maintenance upkeep
- Plans, organizes and monitors customer service operations to ensure service deliverables are achieved in a manner consistent with organizational requirements
- Responds to complex questions and complaints regarding services and facility operations, and takes appropriate action(s) to resolve
- Prepares reports, compiles and analyzes data, and assists with developing standard operating procedures
- Conducts performance reviews and other human resource administrative activities to include disciplinary action(s)
- Conducts team meetings and promotes open communication to build a culture of trust and transparency
- Oversees inventory management to ensure all equipment and inventory is properly received, allocated and accounted for
- Orders and verifies supplies, funds and inventory for daily operation
- Approves office supplies and equipment from substation(s)
- Verifies day-end balances; prepares and makes bank deposit; ensures funds are ready for pick-up
- Audits cash recycler funds and conducts weekly maintenance
- Performs related duties as required
Minimum Qualifications
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- Graduation from High School or a General Education Development (GED) certificate, and six years office experience in a cash collections environment, including three (3) years Motor Vehicle Title and Registration experience three (3) years managerial or supervisory experience; additional education in a related field may be substituted for experience
- Strong knowledge of motor vehicle title, registration laws, policies and procedures, and property tax collection procedures; strong knowledge of administration procedures; knowledge of property and inventory management procedures
- Skill in using Microsoft and database applications, operating personal computer, and basic office equipment
- Ability to manage employees and resources; ability to communicate effectively, both verbally and in writing
- Ability to organize, compile and record information accurately; ability to establish and maintain effective working relationships with subordinates, co-workers, other County employees, Division/Section Heads and the public
- Must secure and maintain a favorable background investigation and clearance
- Must clear a pre-employment physical and a pre-employment drug screen test
- Must be able to maintain an effective and acceptable attendance record/pattern
- May be required to work more than 40 hours during the workweek
- Working conditions are inside an office environment
- Physical requirements include lifting/carrying 10-20 lbs. occasionally
- Occasionally; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard, 10-key adding machine, and basic office equipment.
- Frequently communicates with others; must be able to exchange accurate information
- Positions self to perform essential functions
- Subject to sitting, standing, walking, twisting, reaching, pushing, pulling and bending to perform the essential functions
Supplemental Information
- Workstations with internet access are available, if needed, to view job postings and apply online at 211 S Flores, San Antonio, TX 78204, 8am – 5pm, Monday through Friday. Phone: 210-335-2545.EQUAL OPPORTUNITY EMPLOYER
Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job is no longer accepting applications
See open jobs at Bexar County.See open jobs similar to "Operation Manager" greater:SATX.