Under direction is responsible for scheduling payment arrangements; investigates delinquent accounts; performs data entry; submits delinquent accounts for review; answers questions; compiles data; maintains documentation; and performs related duties as required.

• Utilizes financial and employment interview information to obtain case information and compile data regarding clients ability to pay
• Monitors payment schedule for defendants
• Researches and investigates clients' accounts and notifies clients by phone or form letter of default of payment
• Performs data entry to update delinquent account payment status
• Answers questions in person and by telephone pertaining to the status of delinquent accounts and collection procedures and compliance with statutory rules
• Compiles data for reports for compliance with County and State guidelines
• Files and maintains client case payment and financial records
• Acts as backup to the Collections Coordinator and Cashier positions
• Performs related duties as required

• Graduation from an accredited college or university with a Bachelor's degree in Business Administration, Finance, Accounting, Public Administration, Criminal Justice or closely related field, and three (3) years' experience in account management or collections; or an equivalent combination of education and experience
• Good knowledge of collection procedures and techniques; knowledge of accounting procedures
• Ability to communicate effectively, both verbally and in writing; ability to communicate effectively with hostile, abusive or irrational individuals; ability to maintain financial records; ability to operate personal computer and basic office equipment; ability to establish and maintain effective working relationships with co-workers, County employees, other government agencies, attorneys, Judges and the general public
• Must have a valid driver's license
• Must be bondable
• May be required to serve as a Notary Public
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• May be required to work more than 40 hours during the workweek

• Generally working in indoor conditions
• Occasionally moves items weighing up to 5-10 pounds
• Occasionally moves about the office
• Frequently communicates with others; must be able to exchange accurate information
• Generally operates a computer and other office productivity machinery
• Positions self to perform essential functions
• Must be able to remain in a stationary position