Why Broadway Bank: We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending. Our Broadway Bankers are empowered to drive innovation, grow their careers, and be their authentic selves, regardless of their background. Purpose of the Position: This is an advanced position in the Deposit Systems Review area of the Deposit Operations Department and is responsible for assisting with daily operations as well as non-routine departmental functions. This position is well versed in all functions of the Deposit Systems Review area. In addition to completing all daily assigned tasks this position serves in a backup capacity for all daily departmental functions on an as needed basis, to include accurate and timely input and review of data entry maintenance work received from financial centers regarding new and existing accounts, image processing duties, placement of Regulation CC holds, and process court orders. Also responsible for resolving request and questions received from customers or other departments within the bank. Non-routine functions include, but are not limited to, system testing, fraud mitigation, special projects and reporting, and ensuring that procedures are current and accurate. Key Accountabilities : Quality Control Review new account and file maintenance reports and CBS screens to ensure proper input of data on previous day’s work from all financial centers. Processes new and revised signature card information and documentation. Responsible for ensuring that all required supporting legal documentation is obtained for new and revised accounts according to the new account matrix. Maintains Missing/Incomplete tracking log for signature cards and legal documents. Processes maintenance requests by performing account data entry to BBI accounts. Required to process numerous daily and monthly reports which ensure deposit accounts are properly maintained on the CIF and account level. Receives and processes account documents for scanning and storage, adjusts imaged files according to changes received. Ensures quality of all scanned documents. Handle all Quality Control Help Desk calls and system tickets, ensuring the request/issue is resolved and the ticket is closed in a timely manner. Processes all returned mail and follows procedures to obtain updated addresses. Compliance Good working knowledge of Reg CC, Reg D, Reg DD, Reg E, and Reg GG. Confirm proper TIN certification on all new CIF records. Process Reg E Opt in and Opt Out requests electronically and on paper. Communicates with financial centers daily regarding Reg. CC compliance and information needed to properly document, load and delete Reg. CC holds. Ensures proper Reg. CC application and documentation through thorough review of all Reg. CC holds. Responsible for staying informed of current and on-going changes to Reg. CC requirements and works closely with bank auditors regarding internal controls. Responsible for CIP monitoring ensuring required information is obtained for all new CIF’s created. Responsible for ensuring TIN’s are obtained for all new customers. Responsible for assisting with the processing IRS Notice CP-2100 (B-Notices), IRS Notice CP-543 (place on backup withholding), and IRS Notice CP-543 (remove from backup withholding). Responsible for assisting with the annual solicitation of W-8 Bens for foreign customers. Responsible for assisting with the annual escheatment duties for all unclaimed properties according to each individual state. Responsible for creating, processing, and clearing the organizations Red Flag Worksheets. CD/IRA Review all CD and IRA paperwork to ensure information taken by financial center personnel agrees with information entered into the system. Make corrections as needed. Conduct funding and all types of distributions on existing IRAs and CDs. Process IRA distribution checks according to customer requests and balance with general ledger entries. Process 1099 and 5498 corrections on the Fiserv system. Responsible for monitoring of IRA customers who turn 70½ and ensure they are set up for automatic distribution. Assists with the annual escheatment of dormant CD/IRA’s and IRA distribution checks. Handle all CD/IRA Help desk calls and system tickets, ensuring the request/issue is resolved and the ticket is closed in a timely manner. Court Orders Conducts research on court orders received (Child Support Liens and Garnishments). Ability to remain calm when dealing with difficult customers and situations. Calls customers for each court order to notify them of order received and actions taken. Process debit and court order fee to customer account. Send letter to customer regarding court order information. Release or forward funds to appropriate agency. Work closely with various law enforcement agencies and attorneys regarding court orders served on the bank for documentation, research and release. General Responsive to internal customer service inquiries concerning any deposit account information and research requests. Processes and follows through on closing account requests by mail. Process check orders received by mail. Provides new supply of bank-by-mail envelopes as requested by customer. Processes deposit and loan verifications/confirmations. Responsible for conducting monthly audits of compliance related duties and participating in the completion of the processing B-Notices, annual solicitation of W-8 Bens for foreign customers, annual escheatment duties for all unclaimed properties according to each individual state, and any additional regularly scheduled department projects. Assists with upgrade testing for Nautilus, Signature and Aperio. Identifies and presents improvement initiatives for functions in the areas of responsibility. Performs as a contributor, at an employee level, to positive communications and a constructive teamwork approach. Gathers and maintains monthly totals for dashboard reporting as needed. Periodically assists department management and other bank officers throughout the banks with special projects. Assists with self-audits for areas of responsibility. Assists in updating procedures as needed, including writing new and updating existing procedures. Provides technical guidance and training to less experienced production personnel. The duties may change from time to time. Employees are required to perform other duties, which may be assigned to them as well as learning and assisting other workstations in the department and assist with special projects.