Under general direction, is responsible for administering, monitoring and evaluating a social service division of the department. Divisions provide a wide variety of social service programs which include services for senior citizens, financial aid to low income families, cultural enrichment programs, information referrals and other community services. Exercises direct supervision over assigned staff.

Work Location
2805 E Commerce San Antonio, TX 78203

Work Schedule
Monday - Friday 7:45 AM - 4:30 PM

• Supervises all administrative and operative functions of the division.<
• Coordinates with and assists Federal and State representatives during their monitoring visits and program reviews.
• Insures the operational implementation of all new programs.
• Coordinates planning, monitoring, evaluating, accounting and other divisional staff for maximum operational efficiency and effectiveness.
• Provides reports and presentations to City leadership regarding the division's projects and programs as requested.
• Prepares drafts of all ordinances necessary to carry out the functions of the division.
• Manages the preparation of grant applications to ensure adequacy and timeliness.
• Prepares and monitors division budget and performs analysis of division finances.
• Monitors program performance and adjusts program efforts as necessary.
• Interviews, selects, supervises, develops, evaluates, counsels, and if necessary, disciplines personnel according to established COSA policies.
• Provides training, guidance, and leadership to staff and assures equitable distribution of workloads.
• Plans staff development training to increase staff skills and effectiveness.
• Coordinates work of the division with contracting agencies and other offices.
• Provides liaison with community, public and private agencies.
• Performs related duties and fulfills responsibilities as required.

• Bachelor's Degree from an accredited college or university.
• Five (5) years of increasingly responsible experience in a social service program or agency, to include three (3) years of administrative or supervisory responsibility.
• Valid Class "C" Driver's License

• Knowledge of project principles and methods relating to Homeless Services
• Call center operations experience
• Experience working in homeless services, social services, or related fields

• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

• Knowledge of social service delivery system
• Knowledge of casework
• Knowledge of procedures for planning, implementing, and maintaining a variety of social service programs
• Knowledge of recent developments, current literature and sources of information related to social service program administration and
  implementation
• Knowledge of principles and practices of organization, administration, and personnel management
• Knowledge of standard program evaluation methods and report writing procedures
• Ability to operate a computer keyboard and other basic office equipment
• Ability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals
• Ability to interpret and apply City policies, procedures, rules, and regulations
• Ability to prepare comprehensive reports and agendas for internal use and outside presentation
• Ability to communicate effectively and establish and maintain effective working relationships with co-workers, City management and their staff, colleagues, students, parents, clients, and the general public
• Ability to select, supervise, train, and evaluate staff
• Ability to work primarily in an office environment
• Ability to perform all the essential functions of the position, with or without accommodations