Under general supervision, is responsible for providing consultation in development related services and projects by applying their advanced knowledge in processing requests or applications. Exercises functional supervision over assigned staff.

Work Location
Development Services; 1901 S. Alamo St., San Antonio, TX (78205)

Work Hours
7:45 a.m. - 4:30 p.m., Monday - Friday

• Answers questions and responds to customer inquiries in a timely manner.
• Performs plan reviews for assigned trade and coordinates other commercial plan reviews.
• Coordinates the review of commercial plans and provides construction code consultation regarding residential and commercial development processes.
• Resolves development related issues through interpretation of City codes.
• Assists in monitoring plan submittals to ensure timely service to customers.
• May assist in training other Customer Advocate team members.
• May perform all duties assigned to lower-level jobs.
• Provides technical guidance to lesser experienced staff.
• Performs related duties and fulfills responsibilities as required.

• Bachelor's Degree from an accredited college or university
• Three (3) years of experience processing development related projects or customer service activity
• Must obtain International Code Council (ICC) Certification as a Permit Technician within one (1) year of employment

• General knowledge of City Code, Local Government Code, and one or more construction codes
• Advanced knowledge of the current adopted Unified Development Code (UDC)
• Knowledge of administrative functions and processes related to development services
• Skill in providing exceptional customer service
• Skill in resolving customer problems in a professional and courteous manner
• Skill in utilizing a personal computer and associated software programs
• Skill in solving development related issues
• Ability to operate a computer keyboard and other basic office equipment
• Ability to communicate clearly and effectively
• Ability to establish and maintain effective working relationships with co-workers, supervisors, and the general public
• Ability to perform all the physical requirements of the position, with or without accommodations
• Working conditions are primarily in an office environment