Under general direction, is responsible for coordinating, implementing, and monitoring development plans and support services for unsheltered
homeless clients to help them obtain housing and achieve self- sufficiency through street outreach. Provides case management and monitors client participation and progress, assisting them in overcoming barriers and enhancing their employment and housing potential and opportunities. Exercises direct supervision.

This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.

Work Locations
Claude Black Community Center, 2805 E. Commerce St., San Antonio, TX (78203)

Work Hours
7:45 a.m. - 4:30 p.m., Monday - Friday with occasional evenings, weekends and holidays.

• Travels to encampment sites and locations throughout San Antonio where the unsheltered population resides and proactively initiates non-judgmental conversations to create and maintain relationships and provide a consistent presence.
• Provides clinical coordination, case management, and crisis intervention services to assist clients with service navigation, employment, and stabilizing their mental health and medical situations, including mental illness, substance use disorders, or other medical concerns.
• Conducts assessments and diagnosis of behavioral health disorders, develops behavioral health treatment plans, and provides counseling for families, couples, and individuals enrolled in the homeless outreach program.
• Coordinates with community organizations, neighborhood associations, government organizations, faith-based organizations, council district offices, Homeless Hotline, 311, law enforcement, the SAPD San Antonio Fear Free Environment Unit, and other service providers, which involves attending meetings and events outside normal work hours.
• Develops strong community partnerships that enhance the homeless outreach program's effectiveness.
• Analyzes complex data, policies, practices, systems, and procedures; develops recommendations; prepares reports; and delivers presentations.
• Collects and inputs data into databases.
• Performs related duties and fulfills responsibilities as required.

• Master's Degree in Social Work, Psychology, Counseling, or other social services programs from an accredited college or university.
• Three (3) years of experience in social work or related experience.
• Valid Class "C" Driver's License.
• Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), or Licensed Master Social Worker (LMSW) from the Texas Department of State Health Services.

• One (1) year of supervisory experience.
• Experience with homeless outreach and/or homeless services.
• Experience with unsheltered population.
• Experience with Harm Reduction techniques.
• Knowledge of Trauma Informed Care and Motivational interviewing techniques.
• Willing to work outside of normal work hours during periods of inclement weather and/or city closure.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Knowledge of counseling, psychology, ethics, and social services theory and methodology.
• Knowledge of standard program evaluation methods and reporting procedures.
• Knowledge of Housing First and Harm Reduction practices.
• Knowledge of techniques related to counseling, motivational interviewing, and de-escalation.
• Knowledge physical health, mental health, and substance use disorders.
• Ability to problem solve.
• Ability to work independently.
• Ability to communicate effectively and establish and maintain effective working relationships with co-workers, City management and their staff, colleagues, students, parents, clients, and the general public.
• Ability to select, supervise, train, and evaluate staff.
• Ability to perform all the essential functions of the position, with or without accommodations.
• Ability to work primarily outside in homeless encampments, often located in drainage culverts, highway underpasses, wooded areas, parks, etc.