Under direction, performs complex coordination of open records requests, high-visibility questions, and information requests. Manages complex administrative projects or activities that require a high degree of specialized knowledge in records management. Exercises no supervision.

• Serves as a liaison between staff and City departments/divisions and serves as a subject matter expert on the Texas Public Information Act.
• Research and retrieve information related to high-priority questions and information requests.
• May act as department representative and meet with City Leadership to review high-priority open records requests.
• May provide expertise and guidance to City departments with their Attorney General rulings and ensure backup support to departments when needed.
• Performs and coordinates the redaction of confidential,'exempt, and sensitive information.
• Assists in determining the appropriate information to be redacted for video and audio recordings.
• Assists in the coordination of open records requests with City departments and the City Attorney's Office to ensure timelines are met and the City Attorney's Office has records needed.
• Provide Open Records Request and Texas Public Information Act training to city staff related to records management and/or audio/video recordings.
• Assists in improving operations to decrease turnaround times, streamline work processes, and resolve issues to ensure successful and timely responses.
• Tracks all requests for records and ensures accurate and timely completion.
• May prepare and present written reports, summaries, presentations, and other correspondence to department leadership and City officials.
• Performs related duties and fulfills responsibilities as required.

• Bachelor's Degree from an accredited college or university
• Three (3) years of increasingly responsible experience with records management in a government, law enforcement agency, or legal setting, to include one (1) year of lead experience

• Experience working in a fast-paced and high-volume environment.
• Experience working with and managing high-level situations.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Knowledge of the Freedom of Information Act and Texas Public Information Act regulations
• Knowledge of records management principles, practices, and techniques
• Knowledge of computer software and hardware applications, including data tracking systems and office productivity tools
• Knowledge of audio and video editing, editing equipment, and equipment maintenance requirements
• Knowledge of technical requirements for audio/video records for storage
• Knowledge of local, State, and Federal guidelines for records disposal and retention
• Knowledge of methods, techniques, and practices of research for an attorney or legal review
• Skill in reviewing documents, extracting relevant information, and redacting responsive records for relevancy
• Skill in utilizing a personal computer and associated software programs
• Skill in organizing complex information and developing workflows
• Skill in problem-solving and critical thinking
• Ability to interpret public information and transparency laws, policies, and procedures
• Ability to review and consider impact and alternatives for high-level requests
• Ability to provide technical assistance and training to other division staff and department liaisons
• Ability to prepare reports, presentations, and program documentation
• Ability to analyze operational issues and recommend solutions
• Ability to communicate clearly and effectively
• Ability to establish and maintain effective working relationships with co-workers, supervisors, and the general public
• Ability to perform all the essential functions of the position, with or without accommodations
• Ability to work primarily in an office environment