Pay Grade

10

Position Summary

Outreach Specialists are highly visible in the community and are very mobile. This position serves as the link between community, volunteer networks, collaborating organizations and CPS Energy departments in support of CPS Energy initiated events and community events we are invited to. The role provides information and education to the community at large and participates in many resource events and outreach activities. Actively promotes utility residential customer programs and supports the education of first responders, educators, contractors, and general public on electric and gas infrastructure safety.

Tasks and Responsibilities

• Host customer program engagements in the community through tabletop outreach or presentations promoting, energy conservation, residential customer programs and basic electrical and natural gas safety.
• Learn all intricacies of residential programs for the effective promotion and enrollment of all residential programs.
• Engage with local community groups, non-profit organizations, and other partner agencies to enhance community engagement immersion.
• Follow project plans for community events and ensure assigned project plan deliverables are completed.
• Maintains inventory of all corporate communications collateral, ensuring all materials are readily available for future events or notifies management of collateral needs etc.
• Coordinate/organize/set-up/tear down customer outreach events, sponsored by CPS Energy, assistance agencies, elected officials or others.
• Engages with internal departments and/or external agencies/partners before, during and after events.
• Build public awareness and enrollment of residential program offered by CPS Energy.
• Bridge customers to assistance outside of CPS Energy and the programs offered by partner agencies.
• Research, design and implement outreach strategy efforts to provide continuous education and enrollment throughout the CPS Energy service territory.
• Fulfills Public Safety and Education and Customer Outreach calendar commitments for General public, educators and schools.
• Support the delivery of Public Safety Education for school aged children.
• Conducts events and engagements during evenings and weekends.
• Performs other duties as assigned

Minimum Skills

Minimum Knowledge and Abilities

Preferred Qualifications

• Background in education, safety, utility, or construction industry.
• Bilingual in Spanish.

Competencies

Minimum Education

Required Certifications

Working Environment

Physical Demands