At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Company and Department Overview

CVS Health is a leading health solutions company that delivers cutting edge care solutions to patients and clients. We help patients/members prevent and navigate chronic conditions through analytically-driven personalized care management and delivery. We help improve access, lower costs, impact root causes of disease progression, and deliver a trusted experience to meet our members where they are. As one of the most trusted brands in the nation, our deep relationships with more than 100 million members give us a distinct advantage. Centering our work around consumers at an unequaled scale enables us to drive deeper penetration of our health products and services and meet their everyday health needs. We are dramatically reshaping how they experience care, with a unique blend of consumer, health care, and risk management expertise all within one company.

The CVS Health Healthspire Payor Solutions organization designs, delivers, and operates configurable collection of products, initiatives, and tools that complement the benefit plans of our enterprise employer and health plan customers. Our care delivery and care management solutions target population health outcomes that require risk mitigation, intervention, and ongoing chronic care management. We use technology-enabled population identification based on multisource data integration – medical claims, pharmacy claims, lab data and member feedback – for applying evidence-based opportunities and an omnichannel, next best action approach. Advanced analytics drive higher engagement and better care delivery through a comprehensive machine learning platform and our one-on-one connections. Our solutions deliver a highly engaging digital and telephonic experience to both patients and care team members to drive improvement in patient health outcomes.

About the Role

We are seeking a strategic and hands-on Senior Manager, Product Strategy & Operations to serve as the end-to-end owner across our product portfolio of our medical device and diagnostic strategy —ensuring their successful integration and ongoing optimization to support our product portfolio. This role is responsible for both the big-picture strategy and day-to-day execution, driving continuous improvements in device procurement, fulfillment, data management, and vendor relationships.

As the primary leader overseeing device and diagnostics strategy, you will define how remote monitoring technologies and devices fit into our broader product vision. You will take an active role in vendor selection, contract negotiations, and performance oversight, ensuring vendors meet the needs of our business, clients, and members. In addition, you will work cross-functionally to optimize processes, identify operational pain points, problem-solve sustainable solutions, and lead the execution of improvements that enhance device performance, member experience, and overall business outcomes.

This role requires a unique blend of strategic leadership and operational execution. You must be able to set a vision, analyze data, identify trends, drive innovation in device utilization, and also roll up your sleeves to manage real-time challenges, troubleshoot issues, and provide hands-on leadership over daily operations. With at least one direct report and collaboration across multiple teams, you will ensure that devices and vendor partnerships are a core enabler of product success and healthcare impact.

Key Responsibilities

1. Own & Drive End-to-End Device & Vendor Strategy

• Develop and execute the strategy for devices and vendor partnerships, ensuring alignment with business, client, and member needs.
• Lead strategic partnership conversations and continuously evaluate vendor relationships, including selection, contract negotiations, performance management, and accountability.

2. Lead Cross-Functional Collaboration & Drive Business Outcomes

• Work closely with a wide range of stakeholders – sales, marketing, product, clinical, digital, engineering, legal, and finance teams – to ensure device solutions support broader product and business goals.
• Partner with strategic planning and enterprise procurement on vendor agreements, RFPs, and budget planning to drive cost-effective and high-value device solutions.
• Collaborate with engineering and technical teams to streamline device integration, improve data exchange and data availability, and identify opportunities for operational efficiencies.
• Align with product teams to evaluate device effectiveness, ensure regulatory compliance, and enhance member engagement.

3. Optimize Operations & Problem-Solve for Sustainable Solutions

• Identify operational pain points related to device procurement, fulfillment, and performance, and drive long-term, scalable solutions.
• Oversee day-to-day device vendor operations, ensuring smooth execution of ordering, fulfillment, and member and client escalations.
• Troubleshoot real-time issues, analyze root causes, and implement process improvements to reduce inefficiencies.
• Monitor vendor effectiveness, device adoption, and overall program success.

4. Provide Leadership & Stakeholder Influence

• Manage and mentor at least one direct report, while influencing and leading cross-functional teams without direct authority.
• Serve as a thought leader on all things devices and device vendor management, advocating for best-in-class solutions.
• Prepare and deliver executive-level presentations and reports, translating complex operational details into strategic insights and recommendations.
• Serve as a key representative of CVS to external third-party vendors and strategic partners, ensuring productive relationships, clear communication, and alignment with company goals.

What Makes You Successful in This Role

This role is ideal for someone who thrives in both strategic and operational work, enjoys full ownership and accountability, and excels at working across multiple stakeholder groups. To succeed, you must:

• Balance High-Level Strategy with Execution – You can define a long-term vision while also executing on day-to-day details.
• Be Highly Analytical & Problem-Solving Oriented – You use data and business insights to drive decision-making, evaluate trade-offs, optimize operations, and solve real-time challenges.
• Be a Strong Cross-Functional Collaborator – You thrive in a multi-stakeholder environment, engaging effectively with sales, product, engineering, clinical, and finance teams.
• Enjoy Ownership & Accountability – You take pride in being the go-to person for all things devices and vendor management, owning successes and challenges alike.
• Be a Skilled Negotiator & Relationship Builder – You can influence vendors, manage contracts, and drive partnerships that create business value.
• Commit to Continuous Improvement – You don’t just identify problems—you solve them and drive sustainable change.
• Communicate with Clarity & Influence – You can distill complex technical and operational topics into clear insights for executive teams and stakeholders.

Required Qualifications

• 5+ years of experience in healthcare solutions, healthcare technology, or healthcare consulting.
• Demonstrated experience in third-party vendor management and leading strategic partnerships.
• Strong proficiency in PowerPoint and Excel, with the ability to create data-driven reports and presentations.
• Experience working cross-functionally with teams such as product, engineering, sales, clinical, digital, and finance.

Preferred Qualifications

• Experience working with payers, PBMs, or healthcare provider organizations.
• Experience in chronic condition management and remote monitoring technologies.
• Experience in product management, vendor management, or program management.
• Experience navigating large, matrixed organizations.
• Strong business skills with experience in contracting, RFPs, and cost-benefit analysis.
• Leadership experience managing direct reports and cross-functional teams.
• Experience working with engineering and technology partners on integrations and optimizations.
• Proven ability to build business cases and drive projects from strategic assessment to execution.

Education

• Bachelor’s degree required; Master’s degree preferred.
• Equivalent combination of education and experience may be considered.

Location & Travel

• This position is fully remote but may require travel quarterly for offsite meetings.
• Alternatively, this role can be based in one of our office locations:

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.