At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

This is an entry level position within the Aetna Government Client Support Team. This team is an extension of the Medicare/Medicaid Account Management Team and is vital within the organization as a liaison between clients and participants. Key responsibilities include managing various client requests, process documentation, identifying trends and building relationships with internal stakeholders. This position also will require responsibilities related to plan benefit override support.

To be successful in this role, you will need to proactively manage all requests with a sense of urgency and a focus on continuous improvement. You will be responsible for timely issue follow up and resolution utilizing existing resources and relationships with internal partners. Collaboration with team members in a fast-paced environment is a must.

Required Qualifications:

• Strong communication, problem-solving, and organizational skills
• Ability to work independently and as part of a team
• Strong attention to detail
• Experience with Microsoft Office (Excel, PowerPoint, Word, and Outlook)
  

Preferred Qualifications:

• 1+ years in Customer Service Experience
• 1+ years of Health Care Industry Experience
• Experience with PeopleSafe/Compass, RxClaim, and Salesforce
• Experience with plan designs and Client programs
• Experience building partnerships and navigating through complex organizational structure/hierarchy

Education:

Required - Verifiable High School diploma or GED

Preferred - Completion of higher level of education including associates/bachelor’s degree and/or specialized training certification(s)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/11/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.