We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

This position is responsible for screening orders, research, and review of prescription overrides, accurately and efficiently reading, interpreting, and entering prescriptions into the computer system in a timely fashion, and/ or thinking through and solving escalated prescription issues. Through your skills and knowledge, you will offer solutions needed to help simplify the customer health care experience. Areas of focus for Pharmacy Technicians may include doctor and member facing outbound calls, inbound calls, entering patient and prescription information into our system, and faxing physicians for prescription clarification, substitutions, and formulary changes. To help support development and maximize workflow, you will be asked to perform other pharmacy functions as required.

Addresses questions about over-the-counter medications, assists with product selection, and provides guidance on non-prescription healthcare products.

Collects and inputs prescription information, ensuring adherence to pharmacy protocols and legal requirements.

Assists in insurance verification activities by contacting insurance companies to obtain necessary authorizations and resolving insurance-related issues or questions.

Processes payments, and accurately manages financial transactions, including insurance claims and copayments.

Manages inventory on the pharmacy front end, including over-the-counter medications, health products, and related items.

Provides patient education and counseling on over-the-counter medications, including dosage instructions, potential side effects, and proper usage.

Ensures compliance with pharmacy regulations, laws, and guidelines, including patient confidentiality, controlled substance regulations, and prescription labeling requirements.

Prioritizes tasks, manages customer queues, and communicates effectively with other pharmacy personnel to ensure efficient and timely service.

Provides training and mentoring to less experienced pharmacy technicians or support staff by sharing their knowledge and expertise, assisting in onboarding new employees, and contributing to maintaining a positive and productive work environment.

This role is remote, and candidates must be comfortable and effective working from a home-based environment. The ideal candidate is able to work independently, manage time well, and remain engaged and productive outside of a traditional office setting.

Schedule

Monday - Friday, 9:00 AM -5:30 PM (Central Time)

Required Qualifications

• Candidate must reside in the state of Arizona, Florida, Idaho, Illinois, or Texas.

• Pharmacy Technician license in compliance with applicable state law where applicant resides:

  • Texas requires an active state technician license.

  • Idaho requires an active state technician license.

  • Florida requires an active state technician license.

  • Illinois and Arizona require active state technician license AND national certification (must be marked certified on state Illinois license).

• Licensure and/or certificate per state or federal requirements.

• Six months minimum pharmacy technician experience

Preferred Qualifications

• Adept at reading/interpreting prescription terminology and medications.

• Excellent customer service skills, primarily over the phone.

• Experience with Medicare Part D

Education
High school diploma, GED or equivalent work experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/10/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.