We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Helpdesk Specialist Enterprise Quarantine is responsible for providing front-line operational support and issue resolution for all activities related to the Enterprise Quarantine Management process. This role ensures timely triage, tracking, and closure of quarantine events across all business units in alignment with regulatory and corporate quality standards.

The individual will act as the central point of contact between field operations, distribution centers, suppliers, and enterprise serialization/data governance teams to ensure quarantined products and data exceptions are efficiently managed, documented, and resolved.

This role will focus on monitoring, troubleshooting, and resolving serialization quarantine and traceability exceptions, managing serialization quarantine and exception handling under the Drug Supply Chain Security Act (DSCSA).

Required Qualifications

• Minimum 3 years of work experience
• Minimum 1 year experience with helpdesk operations, ticketing systems, and project management
• Proficiency with Microsoft Office Suite: (Excel, PowerPoint, Outlook, Word, and Access)
• Up to 20% travel may be required

Preferred Qualifications

• Strong analytical and problem-solving skills
• Effective written and verbal communication
• Ability to manage multiple priorities in a fast-paced environment
• Familiarity with DSCSA, FDA guidance, and quarantine protocols
• Experience with ticketing systems and helpdesk operations
• Knowledge of serialization systems and EPCIS data flows
• Highly effective verbal and written communication skills
• Strong analytical thinking and decision making
• Ability to interact with individuals at varying levels within the company
• Flexible to adapt to changing requirements
• Detail oriented
• Strong collaboration/facilitation and consensus building skills
• Strong project/time management

Education

Verifiable High School Diploma or General Equivalent Development (GED)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 05/18/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.