We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary:

The Team Lead provides ongoing communication and updates to leadership and contributes and participates in team meetings.

The Team Lead role encompasses the following (not an all-inclusive list):

• The Team Lead is accountable to leadership to support the day-to-day operations of the team.
• This position has no supervisory oversight of staff, but requires a solid understanding of the workflows, policies, and procedures to ensure the team is producing at a successful level.
• The Team Lead supports the onboarding of new staff as well as quality monitoring, assignment triage and leading projects as assigned.
• The Team Lead is a single point and first line of contact for staff for clinical issues.
• Promote cooperation and team building between all department members
• Serve as a resource to team members
• Serve as a content model expert and mentor to the team regarding practice standard, quality of interventions, problem resolution and critical thinking
• Ensure adherence to plan sponsor performance targets
• Develop, implement, and support program policies and procedures
• Utilize critical thinking skills to raise the level of team’s performance
• Mentor the team; monitoring and providing feedback regarding performance relative to best practices
• Act as a role model for the Aetna values, particularly regarding company policies on confidentiality
• Communicate effectively with a variety of audiences
• Well organized and able to prioritize tasks
• Support a positive work environment that promotes the concept of teamwork
• Support to Supervisors as directed
• May have responsibility for their own case load work
• Respond to issues and inquiries as needed
• Sedentary work involving periods of sitting, talking, hearing, work requires visual acuity to perform close inspection of handwritten and computer-generated documents as well as a PC monitor

Required Qualifications:

• Licensed independent Behavioral Health clinician (LISW, LPCC, LMFT) or a Registered Nurse (RN) with unrestricted Ohio state license with psychiatric specialty, certification, or experience. Must reside in the state of Ohio.
• 5+ years of clinical practice experience in behavioral healthcare.
• Be clinically and culturally competent/responsive with training and experience necessary to manage complex cases in the community across child-serving systems.
• 2+ year’s managed care experience is required preferably in Utilization Management
• 2+ years of experience with personal computer, keyboard navigation, and MS Office Suite applications.
• 1+ year Electronic Medical Record documentation experience
• 2+ years of healthcare management experience required (preferably in a managed care setting)
• Ability to work core business hours, Monday-Friday, 8am-5pm, with flexibility to work occasional weekend hours is required.
• Must possess reliable transportation and be willing and able to travel up to 10% of the time. Mileage is reimbursed per our company expense reimbursement policy

Preferred Qualifications:

• Experience in a behavioral health inpatient or outpatient settings
• Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment
• Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding

Education Requirements:

• Master's Level of Education resulting in independent Behavioral Health licensure (LISW, LMFT, LPCC)
• or if Associate Degree Registered Nurse, BSN preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,522.00 - $129,615.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 05/01/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.