This individual will play an instrumental role in helping to strengthen our Medicare Telesales organization. Our Implementation Manager will be responsible for coordinating and implementing all initiatives through end-to- end program oversight across Internal and Vender Telesales operations. This individual will coordinate cross functionally to ensure processes are implemented to achieve key performance expectations.

• Present and consult with mid and senior management on business trends to develop new and enhanced processes.

• Track all business activities pertaining to the Internal and Vender Telesales program for further optimization, analyze progress of initiatives to implementation, coordinate routine review of business processes and suggest new strategies based on risk and opportunities.

• Ensure all processes for Internal and Vender Telesales are appropriately documented and up to date for reference across Telesales. Maintains appropriate documentation of all initiatives.

• Responsible for managing multiple projects including the development, implementation, and closure for assigned projects.

• Coordinates cross functionally to ensure key stakeholders are progressing through initiatives, escalates risks, identifies solutions to challenges for a successful implementation.

• Cascades all related meetings across functions, prepares project status reports, presentations and meeting minutes, where applicable. Set and maintains expectations with key stakeholders with respect to ownership, progress, etc.

• Demonstrate clear understanding or legal and privacy requirements for Medicare Telesales business.

Required Qualifications

• 7+ years of related work experience