Position Announcement

Position: Customer Software and Meter Specialist
Department: Administration
Reports To: Contract, Meters and Customer Software Manager
Salary grade: DOE
FLSA Status: Full Time / Non-Exempt / Hourly
Location: San Antonio

Description

The Customer Software and Meter Specialist position is a split role which primary involves outbound phone calls and e-mails to customers to obtain meter readings and oversee customers' daily connectivity to the Data Collection Software (DCA). This position can include live assistance with DCA installation, connectivity, reporting, alerts, and follow through on network/software related activities.

Responsibilities

• Keying meter readings into E-Automate
• Verifying if devices are reporting in collection software
• Work with other departments in maintaining and assessing equipment information ensure each DCA account is properly reporting.
• Provides support to customers on network connection
• Communicate and interact with Internal and External customers and team members
• Demonstrate the ability to effectively communicate
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Responsible for maintaining, alert implementation and administration
• Updating audits timely and accurately
• Monitor account activity
• Demonstrate the ability to effectively communicate by phone, in writing and-or in person
• Shows initiative and acts independently to resolve problems
• Manage multiple priorities and follow through on projects-activities to completion
• Provide first level contact for all users with software and applications problems
• Provide end user support-resolution as expertise permits using the available tools and processes
• Other duties as needed

Experience & Required Skills

• Ideal candidate will offer 3-5 yrs. in Customer Service
• Attention to Detail
• Phone and E-mail Etiquette
• Excellent Customer Service Skills
• Ability to work with team, but also work independently
• Technical knowledge/skills
• Superior troubleshooting skills, analytical (problem identification)
• Great communication skills both verbal and written
• Ability to distinguish between user generated problems, hardware problems and network problems
• Must be able to demonstrate proficiency with the following products and technology:
• Outlook, Excel, and other Microsoft applications
• Experience using E-Automate and DCA preferred

Education & Certification

• High School Diploma or GED
• Some College preferred
• Proficient in Microsoft Office (Word, Excel)

Physical Requirements

• Ability to sit for extended periods of time
• Ability to occasionally stand, stoop, bend, and kneel
• Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard
• Visual acuity to read printed and electronic documents
• Ability to regularly speak clearly so listeners can understand
• Ability to understand the speech of others
• Occasionally lift 10-30 pounds

Special Requirements

• None

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.