Position Announcement

Position: Associate Technician
Department: Service
Reports To: Service Manager
Salary grade: DOE
FLSA Status: Full Time / Non-Exempt / Hourly
Location: San Antonio

Description

This role will provide copier/printer/label-printer maintenance and/or repair by responding timely and efficiently to ensure customer satisfaction. Additional responsibilities include toner delivery and meter collections

Responsibilities

Primary responsibilities include the following:

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings

Experience

• Strong electrical/mechanical background
• Technical knowledge/skills
• In addition, candidate should have strong problem solving skills, be attentive to detail, organized, high work standards w/ concern for quality and good written and verbal communication skills.

Computer Skills

Networking skills or experience

Education and Certification

Minimum: High School Diploma or GED; A+, N+ preferred but not required.

Physical Requirements

• Ability to lift 50 lbs.
• Ability to pull, lift, reach and transport equipment parts and boxes.
• Ability to stand/walk 75% of the day.

Special Requirements

Must have dependable transportation.