On-Site Lead

Department: Facilities Management
Reports To: Senior Site Manager
Salary grade: DOE
FLSA Status: Full Time / Exempt / Salary
Location: CapMetro

Description

As an On-Site Lead, you'll be pivotal in providing exceptional service and support to a large fleet of print and scan solutions. Gathering and analyzing data to meet client needs. Collaborating closely with the client, you'll provide support of ongoing and new projects, utilizing your expertise in print and scan solutions. Your role extends to working with internal and external partners, overseeing installations, and providing operator training, all while maintaining exceptional communication and technical skills in a fast-paced environment.

Responsibilities

• Monitor incoming customer help desk tickets and delegate to appropriate team members.
• Manage toner and parts delivery to onsite storage and technicians.
• Work closely with courier to ensure daily deliveries occur in a timely manner.
• Manage all customer requests for new equipment.
• Manage all customer requests for equipment moves.
• Assist customer with printer server management.
• Create service calls for service team as needed for support.
• Provide weekly and monthly reports to Customer and Documation management.

Experience & Required Skills

• Minimum of 5 years' experience in a technical position.
• Demonstrated proficiency in business analysis, communication, executive engagement, technical aptitude, and a comprehensive understanding of industry trends.
• Extensive knowledge and hands-on experience Ricoh and Lexmark print solutions.
• Extensive knowledge and hands-on experience Canon Scan and Wide Format Print solutions.
• Extensive knowledge and hands-on experience with Zebra Label Printers.
• Experience with on site print servers and installation of print drivers.
• Strong understanding of IT networking, servers, and VM dependencies and requirements.
  

Education & Certification

• Associates degree in a relevant field (e.g., Computer Science, Information Technology,) or equivalent practical experience.
• Relevant certifications in print solutions, networking, or related fields are preferred.

Physical Requirements

• Ability to sit for extended periods of time.
• Ability to occasionally stand, stoop, bend, and kneel.
• Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard.
• Visual acuity to read printed and electronic documents.
• Ability to understand the speech of others.
• Occasionally lift 20-60 pounds.

Special Requirements

• Other duties as assigned.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.