Position: Contract Billing Specialist
Department: Allocated Admin
Reports To: Contract Billing Supervisor
Salary grade: DOE
FLSA Status: Full Time / Non-Exempt / Hourly
Location: San Antonio, TX

Company Overview
DOCUmation is a privately-held technology solutions company that provides IT, print, and software-managed services to business and other organizations throughout Texas. Headquartered in San Antonio, TX, our company has been serving customers for more than 30 years.

Description
The Contract Billing Specialist position involves regular communication with internal and external customers to insure proper billing of service revenue. Individual must offer strong communication, problem solving and organizational skills, as well as the ability to multi-task and meet deadlines, as these are essential to the daily tasks of this position.

Responsibilities

• Contract Setup for new and existing customers.
• Contract Audit.
• Resolve and adjust billing and/ contract issues for new and existing customers.
• Final Billing of removed or terminated equipment and/ contracts.
• Monitor tasks and e-mails for updates and/ discrepancies.
• Research/Renew expiring contracts.
• Weekly/Monthly Reports, as determined by Contract Billing Supervisor.
• Internal Meter Collector Backup.
• Communicate with AR/OP and vendors, as well as other departments to successfully set up contracts and resolve any discrepancies on detail and billings.
• Special Projects and/ additional tasks assigned by Contract Billing Supervisor.

Experience & Required Skills

• Strong customer service skills.
• Detail oriented.
• Ability to multi-task.
• Proficiency with Excel, Word, Outlook, E-Automate, FM Audit.

Education and Certification

• Minimum: High School Diploma or GED

Physical Requirements

• Ability to sit for extended periods of time.
• Ability to occasionally stand, stoop, bend, and knee.
• Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard.
• Visual acuity to read electronic documents.
• Ability to regularly speak clearly so listeners can understand.
• Ability to understand the speech of others.

Benefits

• Generous Paid Time Off (PTO) policy.
• Parental and caregiver leave.
• Tuition reimbursement.
• Quarterly bonuses for eligible positions.
• Paid holidays.
• 401(k) plan with employer match.
• Paid Volunteer Time Off (VTO)
• Pre-paid legal coverage available
• FSA and HSA options

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.