Job Summary:

The Digital Solutions Manager oversees the team of Digital Solutions Architects and is responsible for managing the credit union's Online Banking Platform, powered by Lumin Digital, as well as all integrated third-party systems. This role ensures the smooth operation of digital solutions, including online and in-branch loan and deposit applications managed through MeridianLink and WithClutch. The Digital Solutions Manager plays a critical role in optimizing member touchpoints, driving system improvements, and ensuring secure and efficient digital experiences across platforms.

Major Responsibilities:

• Lead and manage the Digital Solutions Architects team, fostering a high-performance and collaborative work environment.
• Oversee the administration, maintenance, and continuous improvement of the Lumin-powered Online Banking Platform, ensuring its stability, scalability, and security.
• Manage relationships with third-party vendors, particularly Lumin, MeridianLink, and WithClutch, ensuring seamless integration and system performance.
• Collaborate with internal teams (IT, Operations, Marketing) to align the digital platform’s capabilities with member needs and organizational objectives.
• Analyze current digital solutions, identify gaps, and drive enhancements to improve user experience and operational efficiency.
• Ensure the smooth operation of systems supporting loan and deposit applications, both online and in-branch, powered by MeridianLink and WithClutch.
• Monitor and report on performance metrics, system effectiveness, and areas for improvement within the digital banking ecosystem.
• Stay current with industry trends, new technologies, and regulatory changes to ensure the credit union remains competitive in digital banking innovations.
• Lead and manage digital transformation projects, ensuring timely and successful delivery of system upgrades and new implementations.
• Performs other duties and tasks as assigned.

Job Requirements and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 5+ years of experience in managing digital banking platforms, online services, or digital product management.
• Proven leadership experience in managing cross-functional teams, with a focus on digital solutions.
• Strong knowledge of Lumin, MeridianLink, WithClutch, and other third-party digital banking systems.
• Experience with systems supporting online loan and deposit applications.
• Strong vendor management skills, including contract negotiation and relationship management with third-party service providers.
• Familiarity with cybersecurity best practices and regulatory compliance related to digital banking.
• Excellent problem-solving skills and the ability to make decisions in a fast-paced, tech-driven environment.
• Exceptional communication skills and the ability to collaborate with technical and non-technical stakeholders.
• Preferred: Certified Product Manager, Six-Sigma Green Belt, and experience in strategy/solution development.
• Strong knowledge of credit union products and services.
• Passion and drive to create the ultimate member experience in digital platforms.
• After-hour support for digital banking and account opening/loan origination platforms.
• Flexible schedule to support business needs.
• All Firstmark team members must mirror our shared values: happy, helpful, honest, humble and hungry (driven)