Position Summary:

The Branch Manager leads the branch team and is responsible for business development, operational integrity, member satisfaction, and staff performance. This role ensures alignment with credit union goals while creating a culture of service and accountability.

Key Responsibilities:

• Provide leadership and vision for the branch team.
• Achieve branch goals related to deposits, loans, service levels, and member growth.
• Coach and mentor staff; conduct performance evaluations and development plans.
• Ensure operational compliance with policies, procedures, and regulations.
• Represent the credit union in the community and foster member relationships.
• Oversee security, facilities, staffing, and budgeting for the branch.
• Perform a full range of teller transactions with accuracy and efficiency.

Qualifications:

• High school diploma or equivalent required; college coursework preferred.
• 5+ years of retail banking or credit union experience, including supervisory roles.
• Proven track record in business development and team leadership.
• Excellent knowledge of financial products, branch systems, and compliance.
• Ability to drive performance, build culture, and lead with empathy and accountability.
• Flexibility to travel between branches with short notice.
• Ability to travel to various branches.

Building tomorrow starts with you!

At Firstmark Credit Union, we’re working together with our members to build their tomorrow — and we do the same for our employees. From your first day, you’ll enjoy comprehensive medical, dental, and vision coverage, a dollar for dollar 401(k) match, and up to four weeks of paid time off to rest and recharge. We invest in your growth through education assistance, support your well-being with our Employee Assistance Program, and encourage you to make a difference with paid and unpaid volunteer opportunities.

Here, you’ll find more than a career — you’ll find purpose, belonging, and a community that cares.