Job Description

It’s about wanting to see others succeed.

Do you strive to lead by example and want to play an integral role in the development of your team? Do you like working in a fast-paced environment and have a goal-orientated mindset? Are you ready to provide next level support to help deliver top-quality experience and service? If so, the Quality Engineering Manager could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Quality Engineering Manager, you are our leader. In this role, you will oversee and manage software quality engineering teams to maintain multiple projects that support key business initiatives. You will help develop and implement strategy to ensure all information systems products and services meet minimum organization standards. Our managers have a genuine care for people and consistently strive to lead with integrity, caring, and excellence.

Job Duties:

Identify testing dependencies, risks, impacted systems, and business critical issues. Participate in Quality Engineering (QE) team management and team building activities. Provide technical leadership and expertise to evaluate the quality of technical processes and products and bring forward opportunities for improvement. Develop capacity plan for department resources and assign projects based on prioritized initiatives to ensure efficient operation. Synthesize testing results and other measures into meaningful reports to enable technical and business stakeholders to make informed decisions. Lead a team to ensure high engagement and provide effective work direction, professional development, and performance management. Work with team and develop automation framework using AI / ML technologies to automate web, desktop, and mobile application in the portfolio. Manage/supervise Test Leads, Quality Engineers, and Automation Engineers, who work all the quality engineering activities for projects in the shared services portfolio, such as prepare test strategies, prepare test plans, develop automation test scripts, and execute all the planned tests along with defect tracking and reporting. In connection with above duties, utilize experience in Quality Engineering; Leading quality engineering team; Test automation frameworks along with CI/CD DevOps implementation; Domain and technology in the fields of Banking, Contact Center, Content Management, Salesforce, and RPA Implementation; Implementing large scale quality engineering projects; Agile methodologies; Multiple functional/regression testing tools; Functional and non functions testing techniques; Automation / CI/CD tools such as Selenium, Hit, and Jenkins; Test management tools like Jira and qTest; and IVR testing and IVR automation tools.

Requirements:

Bachelor’s degree in Computer Science or related field plus 6 years experience in job offered or 6 years experience in related occupation using experience in the following: Quality Engineering. Also requires 3 years experience in the following: Leading quality engineering team; Test automation frameworks along with CI/CD DevOps implementation; Domain and technology in the fields of Banking, Contact Center, Content Management, Salesforce, and RPA Implementation; Implementing large scale quality engineering projects; Agile methodologies; Multiple functional/regression testing tools; Functional and non functions testing techniques; Automation / CI/CD tools such as Selenium, Hit, and Jenkins; Test management tools like Jira and qTest; and IVR testing and IVR automation tools. Experience may be gained concurrently. Employer will accept any suitable combination of education, training or experience.

Part of employee referral program.

Our Benefits

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader is banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.