Job Description

It’s about process, progress, and people.

Are you known for your ability to effectively lead and inspire others? Do you have a knack for moving things forward? Do you like collaborating with people to accomplish big projects? If so, the Senior Fraud Operations Manager position could be your calling.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Senior Fraud Operations Manager, you are our leader, ensuring your team has the necessary support and guidance to deliver monitor, manage, and report on operational conditions. In this role, you will cultivate strong relationships and use your expertise in bank fraud operations and risk management. More than that, this role is about delivering top-quality insights and doing it with integrity, caring and excellence in mind.

What you’ll do:

• Monitor, manage, and report on operational conditions and important insights to key partners throughout the bank

• Maintain accurate and complete oversight of department procedures to ensure an adherence to all established fraud prevention standards and best practices

• Develop training and development programs to improve team skills and awareness of emerging trends

• Cultivate strong relationships with your peers, stakeholders, and partners within the bank and the broader industry

• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor’s degree or equivalent experience in bank fraud operations, risk management, or in a related field

• 8+ years of experience conducting fraud investigations and leading investigations teams

• Demonstrated ability to define, document, measure, and improve operational processes

• 5+ years in an operations leadership role

• Experience working in the financial services industry

• Strong interpersonal and leadership skills

Additional Preferred Skills:

• CFE or other relevant industry certification

• Experience collaborating with law enforcement on financial crimes cases

• Six Sigma or similar operational excellence certification

• Working knowledge of related domains, such as BSA, Compliance, and risk management.

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.