Mortgage Loan Services Supervisor
Frost
Job Description
It’s about being the person that wants to see others succeed.
Are you always looking for innovative ways to help people? Do you love serving others and enjoy lending a helping hand regardless of the issue? Do you strive to lead by example and want to play an integral role in the development of your team? If so, then the Mortgage Loan Services Supervisor role might be for you!
At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.
Who you are:
As a Mortgage Loan Services Supervisor, you are our leader, providing guidance and support to every single team member on your team. In this role, you will be responsible for the coordination of mortgage loan workflow to maintain an efficient system through all stages of the mortgage process. Our supervisors have a genuine care for people and enjoy developing people and do it with integrity, caring and excellence in mind.
What you’ll do:
Handle any escalated problems or inquiries regarding the mortgage loan process to ensure quality service is delivered in a timely manner
Assist in personnel training and performance reviews to continue the development of a department focused on cultivating the skills of its workers
Assist in the coordination of mortgage loan workflow to maintain an efficient system through all stages of the mortgage process
Maintain a high-level understanding of mortgage loan regulations and rules to better understand how to develop procedures
Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you’ll need:
Proficiency in Microsoft computer applications
Experience in lending operations
Excellent written and verbal communication
Demonstrated leadership skills
Demonstrated understanding of mortgage loan operations
Additional Preferred Skills:
Bilingual language skills
1-2 years of loan processing experience
Our Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.