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Technical Specialist I - Level 3 Support Team



IT, Customer Service
San Antonio, TX, USA
Posted on Sunday, April 21, 2024
H-E-B is a leading innovator in technology. Our Information Solutions (IS) Partners design, construct, implement, support, and/or repair technology solutions that the business needs.

As a Technical Specialist I (T3 Support) , you will provide technical support services required to maintain H-E-B’s computing infrastructure. Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. “Partner-owned” means our most important resources—People—drive the innovation, growth, and success that makes H-E-B The Greatest Omnichannel Retailing Company.


Onsite H-E-B Headquarters - San Antonio, Tx.

Hours of Operation:

On Call - Every 4 weeks

Do you have a:

HEART FOR PEOPLE… insight to consider People as part of Information Solutions processes?

HEAD FOR BUSINESS… technical expertise?

PASSION FOR RESULTS… drive to learn system design and configuration?

We are looking for:

− A related degree or comparable

formal training, certification, or

work experience

− 1+ years of experience

− Good interpersonal skills

− Good verbal, listening, and

written communication skills

What is the work?

Information Technology:

− Installs, troubleshoots, documents, and supports one or more relevant hardware and software technologies that comprise

H-E-B’s computing infrastructure

− Works effectively with vendors to manage installation, troubleshooting, or support of H-E-B’s infrastructure

− Applies knowledge across multiple technologies sufficient to begin contributing to higher level services around system design,

configuration, and support of the following hardware / software:


  • MAC PCs and laptops
  • Personal productivity devices such as printers and PDAs
  • Mac, Apple M1, M2 & M23
  • Network (including wireless) infrastructure −


  • MacOS
  • Jamf
  • Intune
  • DEX
  • Virtualization software and related system management tools
  • Platform management systems, such as antivirus, patch management, software deployment, and inventory management
  • Microsoft Exchange
  • Microsoft Active Directory; other LDAP directory tools
  • ITIL systems management tools

Essential Functions

  • Participates in a 24/7 on-call rotation to support our business customers.
  • Leads development and testing of solutions to automate manual processes
  • Diagnoses and repairs hardware and equipment (laptops, desktops and printers)
  • Install software and hardware

Process Responsibilities

  • Install software and troubleshoot if needed
  • Implement methods for process improvement
  • Follow detailed technical documentation/processes for software and hardware
  • Complete projects in collaboration with other teams
  • Process department equipment purchases

Domain Knowledge

  • Intermediate knowledge of SCCM
  • Intermediate knowledge of JAMF
  • Intermediate knowledge of Intune
  • Intermediate knowledge of Microsoft Entra ID
  • Intermediate knowledge of servers
  • Intermediate knowledge of Microsoft Active Directory and other LDAP directory tools
  • Intermediate knowledge of PowerShell
  • Proficient in Office 365 applications
  • Experience with ITIL system

What is your background?

− A related degree or comparable

formal training, certification, or

work experience

− 0+ years of experience

− Good interpersonal skills

− Good verbal, listening, and

written communication skills

Do you have what it takes to be a fit as an H-E-B IS Technical Specialist?

− Excellent interpersonal skills

− Excellent verbal, listening, and written communication skills

Can you…

− Function in a fast-paced, retail, office environment

− Travel by car or plane with overnight stays

− Work extended hours; sit for extended periods