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Sr. Research Analyst, Partner Insights



San Antonio, TX, USA · San Antonio, TX, USA · Texas, USA
Posted on Saturday, April 27, 2024
Partner Insights dives deep into Partner (i.e. employee) perceptions, preferences, and expectations to understand how H-E-B can make their lives better through actionable, Insight-driven connections. As a Sr. Research Analyst, Partner Insights you will work as a moderator and p rovide expertise to uncover actionable insights that improve the lives of H-E-B Partners by interviewing employees to explore issues, attitudes, behavior, and reactions to specific employee investments.

The Sr. Research Analyst, Partner Insights will also be responsible for using and maintaining data to generate accurate and effective campaigns. They will also communicate with various Senior Leaders, Directors, and stakeholders effectively to ensure the success of campaigns while meeting budgetary guidelines.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that makes H-E-B The Greatest Retailing Company.

Do you have a:

HEART FOR PEOPLE... ability to listen, communicate, and collaborate closely with Partners?

HEAD FOR BUSINESS... analytical skills and data-leveraging talent to tell a purposeful story?

PASSION FOR RESULTS... drive to produce work that impacts company decisions and results?

We are looking for:

  • Extensive experience and strong working knowledge in consumer, qualitative, and quantitative research
  • Experience with data analysis to support and guide corporate strategy on a large scale

What is the work?

  • Develops key insights into employee needs and experience to support and guide corporate strategy
  • Monitors the success or failure of Partner communications, initiatives, campaigns, and strategies
  • Serves as the subject matter expert in qualitative and quantitative methodologies, including focus groups, surveys, one-on-one interviews, working alongside Partners, diary studies, ethnographical studies, etc.
  • Develop questions and create drafts for basic surveys, interviews, and focus groups
  • Understands / develops research proposals and project scope for all Partner research with minimal direction
  • Creates clear, concise, and evocative reports that tell the Partner story
  • Thinks through problems and analyze issues accurately, as well as anticipates obstacles or setbacks; sets contingency plans as necessary with minimal supervision
  • Creates and manages positive relationship with internal/external clients & stakeholders
  • Ensures projects are executed on-time and within budget
  • Collaborates on projects across departments that involve advancing the corporate strategies for Partners
  • Update and maintain CRM and CDM tools and work with CRM/CDM tables for troubleshooting and testing
  • Build customer & employee segments and run Partner communications
  • General understanding of SQL scripting and Windows Task Scheduler to troubleshoot recurring data processing tasks in case of failure
  • Keep up with workplace trends from notable sources (Glassdoor, etc.)
  • Work independently with little to no supervision

What is your background?

  • A related degree or comparable formal training, certification, or work experience (master’s degree preferred)
  • 10+ years of experience and strong working knowledge in consumer research / qualitative /quantitative research OR 10+ years of other relevant experience
  • 7+ years of research/consulting experience
  • Experience with database management software is a plus
  • Experience successfully managing multiple projects under tight deadlines

Do you have what it takes to be a fit as an H-E-B Sr. Research Analyst, Partner Insights?

  • Strong listening skills (carefully and attentively listening to other opinions and ideas, without interrupting)
  • Excellent verbal/written communication, presentation, and analytical skills
  • Intermediate facilitating, moderating, or interviewing skills
  • Ability to interpret data, identify trends, and provide relevant and actionable recommendations to research
  • Bi-lingual (English – Spanish) skills (preferred)

Can you…

  • Function in a fast-paced, retail, office environment
  • Travel frequently by car or plane with overnight stays for multiple days at a time
  • Work extended hours
  • Regularly lift 30 lbs or more