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Manager I Systems Development



San Antonio, TX, USA · Texas, USA · United States
Posted on Saturday, June 1, 2024
Since H-E-B Digital Technology's inception, we've been investing heavily in our customers' digital experience, reinventing how they find inspiration from food, how they make food decisions, and how they ultimately get food into their homes. This is an exciting time to join H-E-B Digital--we're using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience. If you enjoy taking on new challenges, working in a rapidly changing environment, and applying it all to solve large and impactful business problems, we want you as part of our team.

Our Partners thrive The H-E-B Way. In the Mgr of Systems Development job, that means you have a...

HEAD FOR BUSINESS... skill for balancing the technical and commercial sides of development?

HEART FOR PEOPLE... ability to employ technical expertise and still get the best from your Team?

PASSION FOR RESULTS... capability of leading projects and related change initiatives through to completion?

What You'll Do


  • Serve as leader for one or more systems delivery teams; may lead multi-disciplinary team to deliver KTLO, foundational, and timely projects for assigned systems
  • Meet targeted service level agreements (SLAs) for assigned system
  • Prioritize projects and work to ensure alignment with Product Owners / Managers and business leaders; provide systems / business process updates and status
  • Serve as a primary contact for vendors of assigned systems
  • Provide input to shared services team on impact of vendor roadmaps on H-E-B technology plans
  • Apply understanding of vendor contracts terms on assigned systems (payment, renewal, termination terms)
  • Drive contract terms to support / influence desired business outcomes and cost reductions
  • Identify process challenges; offer potential solutions; support organization in process changes / improvements
  • Develop plans / lead execution of technology upgrades to maintain application portfolio currency
  • Support / may lead budget planning; create CPRs; manage budgets for multiple major efforts; provide critical technical data for inclusion in capital requests
  • Develop creative alternatives when requested money is not available
  • Provide input for optimization of delivery models
  • Maintain accurate and effective resource and capacity planning; use a data-driven approach to understand and minimize effort-driven cost of delivery
  • Apply knowledge of all applicable technology delivery models to accurately deliver agreed-upon work on time
  • Apply deep understanding of tech stack roadmaps; develop plans to effectively interweave foundational technology upgrades with business deliverables
  • Set goals for team / team Partner growth; provide frequent performance feedback; write / deliver Corporate-directed performance reviews; address poor performance; develop top-tier talent
  • Review / select candidates for interviews; assist with interviews; may make hiring decisions for assigned teams


  • May support strategic planning related to technology, solution discovery, service / risk / relationship management
  • Research / understand technology options that support business goals
  • Support long-term expense and capital reduction on assigned systems areas; align technology to meet long-term goals

Who You Are

  • You have a related degree or comparable formal training, certification, or work experience
  • You have 8+ years of business / technology experience with a broad range of exposure to various technical environments and business segments
  • You may have management experience
  • You have experience influencing vendor roadmaps that support changing business needs / trends
  • You're an expert in applicable technology delivery models
  • You understand business unit drivers for success, and their processes / approaches to business models
  • You can maintain processes and leadership philosophy in a space of great ambiguity
  • You can recognize / develop strengths of others
  • You have leadership, influencing, problem-solving, and decision-making skills
  • You have strong business acumen and creativity

Who We Are

  • H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $26 billion
  • We hire talented people (116,000+ Partners), and give them autonomy to be creative in how they impact the business
  • We're a Partner-driven company with a Bold Promise--Because People Matter
  • We embrace Diversity and Inclusion as core values, and support them with thriving company-wide programs
  • We're a truly original Texas-based company that created the Spirit of Giving to help Texas communities every day
  • Once eligible, our Partners become Owners in the company. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Retailing Company