Responsibilities Job Summary: As a Convenience Store Representative, you'll provide a well-stocked and well-maintained Store while providing superior customer service. You'll prepare, package, and merchandise fresh product daily, while maintaining all Store, food safety, and sanitation standards. Key Responsibilities & Essential Functions: • Cash-Handling: Processes customer transactions of goods and services by collecting payment from customer; makes change for cash transactions Uses electronic scanner to record prices; weighs items, bags merchandise, and redeems food stamps and promotional coupons Monitors and manages potential front-end shrink • Customer Service / Sales: Provides superior customer service Answers customer questions regarding products and assists them with selections Merchandises product effectively Uses suggestive selling techniques to meet customer needs and build sales • Food Service / Food Safety / Sanitation: Prepares fresh food according to recipe specifications and SOPs; cuts, slices, dices, chops food Prepares, packages, labels, rotates, and merchandises product Properly handles and maintains temperature integrity of all ingredients, product, and equipment operation Complies with Store operating procedures and H-E-B food safety and sanitation standards The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: Knowledge/Skills/Abilities: Knowledge of computer systems - Required Strong customer service and interpersonal skills - Required Reading and writing skills - Required Planning and organizing skills - Required Ability to adapt as needed - Required Education: HS Diploma or GED or equivalent - Required Licenses/Certifications: Completion of Company Orientation Upon Hire - Required Safety Training Upon Hire - Required Checker Training Upon Hire - Required AST Training Upon Hire - Required Food Safety training Upon Hire - Required Physical Demands & Working Conditions: Function in a fast-paced, retail environment Constantly stand, reach at waist, grasp Occasionally sit, walk, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, ambient temperatures, and loud noise Demonstrate the ability to lift 60 lbs, and manage in excess of 60 lbs While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 10/1/2019