Job Description Job Summary: As a Gate Coordinator, you'll perform operational duties that help improve trailer cycle time, enhance awareness of our trailer / fleet movements, and ensure yard management system data accuracy. Key Responsibilities & Essential Functions: • Uses internal yard management systems to record / monitor arrival and departure traffic (i.e. YMS, TMS, Mainframe CICS, Tumdock, etc.) • Communicates with Transportation and Warehouse operators (Yard Supervisors, Delivery Ops Partners, Warehouse Clerks) to: validate and prioritize purchase orders, resolve conflicting appointments, and notify them of early, late, or no appointment arrivals • Records external driver information at arrival (license number, phone number, carrier name, etc.) • Directs internal and external drivers to appropriate Warehouse; schedules on-the-spot appointments, as needed • Identifies type of activity / workflow (live or drop delivery, bobtail pickup, etc.); applies appropriate process • Looks up and validates shipment / purchase order in EXE / HOST • Expedites departures after unloading, if needed, to ensure efficient operations flow • Confirms and validates Warehouse comments on departing trailers • Applies knowledge and experience to resolve conflicts and solve problems • Troubleshoots and resolves or escalates issues, including managing exceptions, deliveries not recommended for dock door, non-system departures, etc. • Monitors and ensures quality and accuracy of system data entry (YMS and other internal systems); may recommend system and process improvements; supports standardization of instructions and processes • Runs reports in EXE, YMS, TMS (SCI Report), etc. • Communicates and clarifies procedures for drivers / operators; identifies safety, regulatory, and process issues • Assists with terminal / yard-wide operational duties, as needed • Identifies and notifies Security of suspicious activities; documents process exceptions and irregularities (property / equipment damage, theft, etc.); coordinates with Loss Prevention & Security, as needed, on security-related issues • May coach new Partners and Security Guards on proper arrival / departure procedures and policies The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: of experience in yard management and / - receiving processes - Knowledge/Skills/Abilities: Working knowledge of receiving, dispatching, radio operation, or yard listing - Strong customer service and communication skills - Strong conflict-resolution and problem-solving skills - Ability to manage multiple priorities and shift focus between tasks in a calm, sensible manner - Education: Licenses/Certifications: Physical Demands & Working Conditions: Function in a fast-paced, sometimes stressful environment Stand for extended periods Open trailer doors (up to 100 times or more per shift) Hand / Finger dexterity Work extended hours Work rotating schedules including nights and weekends Use arms / hands in repetitive motion during the day Work in either a hot or cold environment for the duration of shift The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 08/01/2019