Responsibilities Job Summary: As a Selling Demo Lead, you'll provide superior customer service and leadership while also performing selling and hospitality events. You'll supervise, manage inventory, communicate, plan, and train / develop Partners. Key Responsibilities & Essential Functions: • Store Lead Operations / Training: May serve as backup to Department Manager; typically works opposite shift to Manager May make recommendations on hiring, promoting, rewarding, disciplining, resolving Partner-related matters Trains Partners; directs work; addresses complaints; resolves issues Influences department work schedule; ensures consistent, constant coverage for the kitchen and cart Assists Manager in setting daily, weekly, and period goals Ensures Partners read, understand, sign, and follow all required policies Coordinates Dept activities in the absence of a Manager Assists Manager in maintaining a direct line of communication to all Connections Team Partners Assists with communication and follow through with Department Managers and Store Leaders for all cart selling event activities Reviews daily sales / additional reports to understand metrics of success Uses reporting tools to prepare / communicate key performance indicators (KPIs) and results to the Manager and Selling Team Contributes to future event planning; shares insights related to food trends, restaurant experiences, and Customer's local preferences Performs back-up or prep duties when needed • Sales / Customer Service: Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty Creates an atmosphere of celebration by participating in total store events Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event Ensures A+ Standards of merchandising and signage are applied to all Cart and Kitchen events Assists with event space planning / location in Store and ensures product displays are built and maintained Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc. Provides excellent customer service; answers product-related questions; helps Customers locate merchandise Offers advice related to product use in menu and meal planning; offers multiple uses for ingredients Executes demo events Uses suggestive selling techniques and advanced product knowledge / experience to drive sales Develops / maintains relationships with subject matter experts in each department • Food Safety / Sanitation: Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs Attends required food safety and related trainings Ensures all equipment is in good repair and working order Maintains proper personal protective equipment for department The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: 1+ years Experience as an H-E-B Selling Demo Specialist, or comparable experience - Required Knowledge/Skills/Abilities: Advanced knowledge of H-E-B systems and processes (e.g., systems related to scheduling, recipe authoring, inventory management, product ordering, display planning, sales data, MS Office, internal websites, H-E-B mobile apps) - Required Strong knowledge of OSHA guidelines (preferred) - Preferred Expert customer service skills - Required Advanced communication, interpersonal, and influencing skills - Required Advanced merchandising skills - Required Ability to demonstrate formal / informal leadership - Required Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns - Required Ability to safely cook and follow food safety guidelines - Required Ability to read and interpret documents - Required Ability to manage multiple priorities and shift focus between projects - Required Ability to work flexible hours, including weekends - Required A passion for customer service and hospitality - Required Education: Licenses/Certifications: Wine certification or similar experience - Required Basic Cooking certification or similar experience - Required Completion of / ability to complete TABC Certification - Required Physical Demands & Working Conditions: Constantly stand, reach at waist, and grasp Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions Demonstrate the ability to lift 35 lbs, and manage more than 25 lbs While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 8/1/2022