Responsibilities Job Summary: As a Convenience Store Lead, you'll lead a well-stocked and maintained department while providing superior customer service. You may assist with supervisory responsibilities, such as training and developing Partners. Key Responsibilities & Essential Functions: Performs Representative and Specialist duties as needed: Store Lead Operations / Training: May serve as backup to manager; typically works opposite shift to manager In absence of Manager, carries out supervisory responsibilities in accordance with H-E-B policies and applicable laws, to include security, and safety SOPs Provides work direction and training to department Partners Leads 2 or more Store Partners Complies with Store operating procedures; ensures other Partners comply as well Assists with inventory control, receiving trucks, and loads, unloads, and moves product Merchandises products effectively Cleans and sanitizes sales floor, display cases, prep areas, and equipment Customer Service: Provides superior customer service; stays attentive to customer needs Addresses complaints and resolves problems Answers customer questions regarding products and assists them with selections Uses suggestive selling techniques to meet customer needs and build sales Food Service / Food Safety / Sanitation: Ensures preparation of fresh food according to recipe specifications and SOPs Ensures proper handling and temperature integrity of all ingredients, product, and equipment operation Complies / ensures compliance with Store operating procedures and H-E-B food safety and sanitation standards Prepares, cuts, slices, dices, chops, packages, labels, rotates, and merchandises product Receiving: Receives trucks; loads, unloads, moves product; completes all paperwork; ensures compliance with receiving-related SOPs Performs random audits determined by Loss Prevention; ensures compliance with receiving SOPs Ensures communication of vendor stock conditions / levels to appropriate parties The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Age Requirement: 18+ Work Experience: 1+ years of experience in retail, customer service, convenience, quick serve, and / or food service, or related experience leading a team - Required Knowledge/Skills/Abilities: Verbal / written communication skills - Required Ability to read and interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals - Required Ability to write routine reports and correspondence - Required Ability to speak effectively before groups - Required Ability to apply common sense understanding to carry out instructions given in written, oral, or diagram form - Required Ability to deal with problems involving several concrete variables in standardized situations - Required Ability to become proficient on H-E-B systems, technology, and computer skills - Required Ability to work evenings, late night, and overnight - Required Motivation to grow and learn with the company - Required Ability to work opposite shifts from Manager - Required Education: Associate’s Degree (preferred), or equivalent combination of education and experience - Required Licenses/Certifications: Completion of Company Orientation, Safety Training, Checker Training, AST Training, Food Safety training, and MSB Training - upon hire Physical Demands & Working Conditions: Function in a fast-paced, retail environment Constantly reach at waist, grasp Frequently stand, walk Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, ambient temperatures, and loud noise Demonstrate the ability to lift 60 lbs, and manage in excess of 60 lbs While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 10/1/2019