Job Summary:

The Field Service Paving Technician provides face-to-face customer service located at off- and on-site locations and is responsible for the inspection, troubleshooting, diagnosing, repairing, and reconditioning of paving construction equipment.

Essential Functions:

• Performs repairs and troubleshooting offsite with minimal supervision
• Performs troubleshooting and diagnoses of equipment malfunctions and failures
• Removes and installs parts, disassembles and assembles components, and tests and adjusts assemblies
• Repairs and/or replaces components according to CAT standards
• Tests and verifies proper operation of all repairs and adjustments
• Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete a job (work order, parts order, Vision Link, DBS, SimsSI, SIS web)
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and the vehicle in good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Complete assigned jobs and tasks to meet/exceed flat rate times and re-do metric standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge of complex grade control systems, special software/hardware required for machine communication and diagnoses, intelligent compaction, machine application, asphalt densities, mat deformities, and correct machine operation procedures
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Knowledge of safe work procedures and practices
• Demonstrates proficiency with current computer software, related hardware, and machine electronic systems
• Exceptional skills in customer service
• Excellent diagnostic and troubleshooting skills
• Planning and organizing skills - prioritizes and plans work activities; uses time efficiently; plans for additional resources
• Operation and control skills - controlling operations of equipment or systems
• Equipment selection skills - determining the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a conventional forklift
• Ability to meet deadlines and work under fast-paced, highly stressful, and time-constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in a mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• The ability to read, write, and understand information
• The ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience:

• More than one year of heavy equipment experience is required; three or more years preferred
• Valid Commercial Driver's License (CDL) and acceptable driving record required
• Must own required tools to perform repairs
• High school diploma or equivalent preferred

Travel:

• Travel throughout the Southern Region up to 50% with the possibility of overnight travel

#LI-HCT