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Management Services Business Analyst

IBC Bank

IBC Bank

San Antonio, TX, USA
Posted on Wednesday, November 15, 2023

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Full time


650 Management Services

Job Summary:

The Senior Business Analyst is responsible for collaborative technical and business partnerships of assigned applications and ongoing support. The Senior Business Analyst will serve as a liaison between the business/operations and IT teams to provide guidance and the coordination of enhancements, reports, documentation, and version control as needed.

Job Description:


The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

  • Serves as a liaison between the business/operations team and IT teams

  • Partner with business executives across all markets to assess needs of the departments and branches for the assigned applications

  • Facilitates the definition of business needs, requirements, and process optimization goals for the assigned application(s); Communicates business needs with appropriate operations and IT executives to formulate executable plans to meet needs of the business

  • Facilitates the design, documentation, analysis, creation, and testing of the assigned application based on user design specifications

  • Work cross functionality to solve problems and implement changes through implementation and on-going maintenance of the application(s); Collaborates with the vendor/internal team on functional issue resolution

  • Develops reports; Prepares trend analysis based on reporting data from the application and provide necessary analytics to the business team

  • Assist in the management of goals based on KPI’s set by the business, i.e. past due notices, low score targets, etc.

  • Addresses functional application questions for management and users

  • Supports and focuses on prioritization from business team’s end user’s perspective for new requirements and enhancements

  • Facilitates regular meetings to address issues, enhancements, etc.

  • Collaborates with the technical teams on the Change Management planning and implementation

  • Coordinates, in conjunction with technical teams, the Disaster Recovery testing

  • Displays acceptable Leadership core competencies, and is committed to continued development of strengths and gaps, in the following categories:

  • Individual Work Characteristics

  • Decision-Making

  • Planning and Organizing

  • Leadership Styles

  • Interpersonal skills

  • Communication skills

  • Project Management

  • Other duties as assigned


  • Facilitation

  • Excellent verbal and written communication skills

  • Active listening

  • Complex problem-solving

  • Conflict resolution

  • Coordination

  • Critical thinking

  • Monitoring

  • Negotiation

  • Service orientation

  • Speaking

  • Social perceptiveness

  • Systems evaluation

  • Systems analysis and evaluation

  • Time management

  • Teamwork

  • Calmness in high stress times

  • Judgment and decision making

  • Organization

  • Risk management

  • Information technology


  • Associate degree or higher in a related field or 3+ years relevant work experience or analyst experience

  • Experience with Microsoft Office products: Excel, Word, PowerPoint, Outlook, Visio

  • Relatable knowledge and experience of Information Technology principles and concepts preferred

  • Knowledge of banking principles and concepts preferred