IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Full time

Department:

833 Card Services

Job Summary:

The Card Services Specialist is responsible for coordinating daily department activities. Responsible for reconciliations, transaction settlements, and managing monthly reports for distribution across multiple channels within the Card Services department including, credit cards, merchant services, prepaid and debit cards. Responsible to train new hires and cross train employees in the Card Services department. The Card Services Specialist is responsible for covering all desks within the Card Services department due to vacancies or absences.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Supports daily operation of card services channels, including Credit Card, Merchant Services, Debit Card and Prepaid Card portfolios
• Serve as department liaison between third party vendors and bank: issue escalation, data research, and invoice processing and tracking
• Serves as subject matter expert and on-the-job training resource for other team members
• Reconciles and processes Merchant and Credit Card incentive payouts
• Provide branch telephone support by answering calls related to process questions and issues for all Card Services related products and services.
• Review daily reconciliations and clear outstanding items
• Develop and maintain Policies and Procedures for all channels within Card Services.
• Prepares and distributes daily, monthly, and quarterly reports for the management groups and boards
• Update, measure, and create root cause analysis for the different KPIs in the Card Services Dept.
• Perform daily research and development for all Card Services related products/services, troubleshoot product/service concerns.
• Cover all Card Services desks when there are vacancies or absences.
• Updates centralized team site for on-going marketing and training materials
• Cross train other Card Services employees on Credit Card, Debit Card, Prepaid Card, Merchant Services, and all other Card Services related products and services.
• Support card services project implementations and participate in vendor reviews.

SKILLS

• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Mathematics - using mathematics to solve problems.
• Speaking - Talking to others to convey information effectively
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Time Management - Managing one's own time and the time of others
• Instructing - Teaching others how to do something
• Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
• Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Judgement and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Coordination - Adjusting actions in relation to others' actions

EDUCATION & KNOWLEDGE

• High School Diploma or equivalent required. College diploma, some college or equivalent work experience preferred.
• Proficient working knowledge of productivity tools, including Microsoft Word, Excel, Power Point and Teams.
• Knowledge of email systems, including Microsoft Outlook
• Working knowledge of or ability to learn to use office equipment, including printers and phone systems.
• Knowledge of English grammar, spelling and punctuation
• Competitive level typing skills to produce documents on a personal computer
• 1-2 years’ experience in supporting or administering a credit card or debit/prepaid card portfolio or 3-4 years banking experience in a reconciliation or financial accounting role.
• Team player, strong communication skills to address customer phone calls and email inquiries. Excellent communication skills required, both written and verbal. Excellent Customer Service Skills. Strong attention to detail and good planning and organization skills.