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Retail Fraud Specialist II

JPMorgan Chase & Co.

JPMorgan Chase & Co.

Accounting & Finance
San Antonio, TX, USA
Posted on Tuesday, June 4, 2024

Job Description

As a Project Manager II in Home Lending within the Regulatory Program Management Office, you will manage multiple small/medium projects or other program related initiatives , or one large project, with possible cross-department or LOB impacts, can be business and/or regulatory in nature.

Job Responsibilities:

  • Leads projects teams (Does not directly manage) through project lifecycle from ideation to project execution, including the approval and demand management process, and ensures quality and timeliness of project completion
  • Directs activities, monitors details and sets priorities
  • Escalates project issues and risks appropriately
  • Reviews root cause analysis and recommends solutions. Identifies and documents best practices
  • Develops value-adding business solutions independently
  • Prepares standard and ad-hoc management reports and presentations. Facilitates business-analysis and process mapping
  • Manages budget for projects managed
  • Participates in the development of goals and execution of strategies within a function or department
  • Leads/coordinates aligned or directly managed resources
  • Provides decisions that are guided by policies or established practices and that generally will have limited impact on company revenues/ assets
  • In an individual contributor role, functions as a lead contributor with advanced knowledge of area of specialization and significant exposure to broad department activities

Required qualifications, capabilities, and skills

  • Bachelor's Degree
  • Proven working experience in project management
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Strong working knowledge of Microsoft Office

Preferred qualifications, capabilities, and skills

  • Conflict resolution, change management, influencing, project management, delegation, and coaching skills
  • Ability to review risk and control agenda
  • LOB, business process and procedures and business applications knowledge
  • Subject Matter Expert within function
  • May be required to have business-specific skills or certification

Internal Application Eligibility Requirements


Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.


Meets satisfactory performance standards as defined by the firm

Not under Performance Coaching (formerly known as PIP)

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.