Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next−for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service-center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction.

As a Change Management Governance Process Architect Associate within JPMorganChase, you will be responsible for Change Management processes for Operations and will manage, coordinate, and execute projects impacting the change management flow and data integrity to ensure Operational teams can manage changes with high quality and sound controls. You will also support maintaining Change Manager access and alignment, working closely with CKM and broader Operations teams to understand and enable appropriate user access, and coordinating with business partners and CKM staff to ensure proper onboarding/offboarding training.

Job Responsibilities

• Coordinate business CORE and hierarchy update requests with CKM capacity constraints
• Direct activities by monitoring details, setting priorities, and providing status updates
• Understand project metrics, critical path, and deliverables
• Manage issues with competing objectives from Controls, business partners, and CKM constraints
• Demonstrate sound judgment in knowing when/what to escalate and to whom
• Resolve issues through mediation/escalation, issue identification and prioritization, and proactive remediation
• Facilitate sessions and deliver to large audiences, including senior leaders as stakeholders
• Ensure preparedness of updates across all impacted parties in Operations
• Coordinate access and profile updates for new, modified, or offboarded Assessment Units
• Update CKM profiles and access to account for changes in Assessment Units
• Maintain Operations role alignment for various roles and types of users

Required Qualifications, Skills and Capabilities

• Strong relationship management skills across a diverse group of individuals in a matrixed environment
• Demonstrated attention to detail
• Foundational analytical skills
• Ability to develop reports in Excel
• Strong written and verbal communication and interpersonal skills
• Project management experience, including Microsoft Project
• Time management and planning skills

Preferred Qualifications

• Certifications such as Prosci Change Management, ITIL Foundation, or equivalent
• Experience supporting Operations in regulated, large-scale enterprises (e.g., financial services, fintech, healthcare)
• Familiarity with risk and control frameworks and operational resiliency practices

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Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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Come join our Business Analysis team to build your career in a culture that values innovation, creativity, and excellence.