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Community Director - Viva Max



San Antonio, TX, USA
Posted on Thursday, June 6, 2024
Job Type


Seize Your Career Opportunity at Kairoi Residential

At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything we do. The word “Kairoi” (pronounced Ki-roy) represents moments in time where opportunities are seized. Our team empowers, rewards, and inspires the talented people who make these opportunities happen.

What a Typical Day Could Look Like

Life as a Community Director means that no two days are alike and exciting new challenges and goals always present themselves. In this role, you are the leader of the community and will exemplify the Kairoi belief of Servant Leadership by guiding your team in many areas: resident relations, maintenance operations, reporting and accounting, leasing, and more. You will get to practice the 5% distinction and create a welcoming environment that future residents are thrilled to call “home”.

You are the Team Leader and Mentor

  • You will have the opportunity to recruit, hire, and develop your own team.
  • You set the tone for the team! The moment they are hired on, you are responsible for a positive onboarding experience, hands-on training, and effective communication of community goals and expectations.
  • In addition to continually coaching your team to success, you will handle annual performance reviews, frequent individual associate check-ins, and support additional training classes and requirements as necessary.
  • Communication, followed by positive action, in this role is critical! You will lead your team by example, problem solve with them, and make the final decision on any major concerns that affect the community operations.
  • You will empower your team to be confident in handling their responsibilities, but offer support when necessary.
  • You are responsible for ensuring your team follows all emergency procedures, local, state, and federal regulations.

You are the Resident Relations Expert

  • To sum up the 5% Distinction it means to go that extra step, the extra mile, the extra 5% to create a moment of distinctive service experience for your residents. As the Community Director, you are responsible for ensuring that your team actively practices the 5% Distinction with excellent customer service.
  • All final lease decisions and agreements are approved and signed by you.
  • If there are any resident concerns, complaints, or moments that need attention, you will be responsible for promptly addressing and resolving them.
  • An important part of your role is maintaining resident retention; therefore, you will be responsible for supporting your Assistant Community Director with resident retention efforts and continually keep open communication with residents.

You are a true Business Manager

  • In essence, you are running your own community like it is a business. This means you are responsible for managing the budget preparation, financial reporting, and flow of community income. The goal is to maximize NOI while providing a positive resident and associate experience.
  • You will ensure that your community is in excellent condition through regular inspections, vacant apartment home inspections, office cleanliness, amenity equipment upkeep, and more.
  • You will support your Service Manager in managing inventory, approving vendor contracts, and ensuring all safety practices are followed properly.
  • Part of your role is attracting new residents and forming business relationships. This will be done through outreach marketing, online marketing efforts, resident event business sponsorships, and more.
  • Communication is key with your leaders as well. Keeping Regional leaders, senior management, and owners informed of what is happening at your community.

The Kairoi Perks Package - All for YOUR Benefit!

  • Competitive Compensation. Compensation is based on experience and community. Incentive compensation opportunities are available and are performance based.
  • Health & Wellness Benefits. Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
  • Retirement Planning. We offer a 401k program with a company match.
  • Paid Leave. Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
  • Discounts. Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
  • Training. We want to help you grow! Be prepared to attend and participate in training as required.

Key Skills and Abilities Needed to Succeed in This Role:

  • A person with a positive attitude, willingness to serve, a history of excellent customer service experience, and a desire to lead a team with integrity will thrive in our organization.
  • Someone that is proven to mentor, develop, and promote their associates will help our associates feel empowered and valued.
  • A minimum of 5 years in the multifamily industry is important. Leadership in the hospitality field will fill this requirement as well.
  • You must prove at least 2 years of experience managing and leading a team of multi-family professionals.
  • We value education! Therefore, an associate’s degree, bachelor’s degree, two- three years of related training, or a combination of education and experience is required.
  • CAM, or IREM certifications is highly desirable!

Opportunities at Kairoi are Equally Seized

Kairoi is an equal opportunity employer, and we strongly encourage applications from everyone regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience, but please let us know if you need any additional accommodations or adjustments throughout the interview process.

This role directly interacts with future and existing residents in our communities. Please note that employment with Kairoi is contingent upon successful completion of a background check and drug screening, as well as your possession of a valid driver’s license with no major infractions in the last 12 months. The multifamily industry is ever-changing and there could be other duties required as needed and assigned.

Salary Description