POSITION SUMMARY:

Perform routine administrative functions such as greeting guest, drafting correspondence, resource room scheduling, organizing, and providing information to callers/walk-ins. Support MAC Team Members and MACers.

MAC COMPENTENCIES:

• Embodying and Living MAC Core Values – In everyday activities, in the service of MAC Members and partners always remembering to Empower, Include, Educate, and Innovate.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Attention to Detail – Requires being careful about detail and thorough in completing work tasks.
• Service Orientation – Actively looking for ways to help people.
• Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do.

QUALIFICATIONS:

• Education:
• High school diploma, GED or associate degree.
• Experience:
• Two years’ experience working front desk or administration.

REQUIRED SKILLS:

• Bilingual
• Proficiency in Microsoft Office, Adobe, and networking conferencing software.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work collaboratively and effectively in a close team environment.
• Ability to interact with funders, grantors, board members, visitors, and fellow team members in responsible, courteous manner to ensure a positive and professional environment.
• Ability to work with in a fast-paced environment.
• Ability to work independently and follow through on assignments with minimal direction.

ESSENTIAL FUNCTIONS:

• Maintain good communication with team members.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Create call records in the MAC Navigation System.
• Complete MAC Pre-Screening in the MAC Navigation System, as needed.
• Greet visitors and handle their inquiries or direct them to the appropriate persons according to their needs.
• Provide support to Ambassador Program and Happy Eats Café, as needed.
• Open, sort, and distribute incoming mail.
• Complete daily cash log.
• Maintain resources and scheduling for meeting and conference rooms.
• Make copies of correspondence or other printed material.
• Learn to operate new office technologies as they are developed and implemented.
• Performs all other duties as assigned.

WORKING CONDITIONS:

• Position is based in both the standard office environment and possible travel to meetings and outreach events.
• Mission Specialist core business hours are Monday through Friday, 8 a.m. – 5 p.m. and/or Monday through Friday, 10 a.m. – 7 p.m.
• After-hour’s work required from time to time, including evenings and weekends; ability to work remotely when necessary

OTHER

• Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative to work within specific timelines.
• Uses best practices and demonstrates up-to-date knowledge and skills in technology.
• Must present a neat, clean, well-groomed, professional appearance.
• Must have a receptive and retentive mind and a memory for details.
• Must exhibit good judgment, adaptability, persuasiveness, self-confidence, and an optimistic attitude.
• Must have a valid Texas driver’s license, and a reliable vehicle with the minimum auto insurance required by the State – must keep license and insurance current or reliable transportation.