Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Information Technology Application Support Manager oversees application support for a department or group within the company.

Primary Responsibilities

• Manages a team of analysts responsible for supporting various software systems and end-user assistance, ensuring that proper documentation is maintained
• Obtains information on application design and functionality to propose solutions to end users with a Functional Define Specification, signed off by the application architect and application engineer
• Assists with elevated client inquiries concerning software operation and troubleshoots system software and operator complications
• Manages routine and critical processes and workflows to proactively identify problem trends
• Supports application implementations and configurations, including administration setups, business rules, validation rules, Business Intelligence (BI) dashboards, and Structured Query Language (SQL) reporting
• Oversees root cause analysis and develops technical solutions to production related application errors
• Facilitates application testing in various environments
• Monitors service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
• Oversees most processes and acts as a procedural expert regarding policies, guidelines, or processes
• Assists with team adherence to Regions Enterprise Project Management Tool (REPMT) procedures on Strategic Initiative Approval Committee (SIAC) and non-SIAC work
• Acts as a subject matter expert (SME)
• Meets with Senior Leadership including both Information Technology and BU making sure that regular updates are given concerning personal, team and all work-related work

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

• Bachelor's degree in a related field and four (4) years of relevant experience
• Experience as a team leader

Skills & Competencies

• Ability to learn additional systems as needed
• Ability to research, analyze data, and derive facts
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong work ethic and self-motivation

• Previous experience with Empower (Dark Matter)
• experience with migration from self-hosted to hosted Empower, a plus
  Demonstrated experience with Agile methodologies
• Experience with Wolters Kluwer, third‑party legal document vendor, to ensure documents required for mortgage legal compliance function correctly in the hosted solution.
• Strong understanding of mortgage and equity lending processes and terminology.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$118,427.10 USD

50th Percentile:

$151,180.00 USD

Incentive Pay Plans:

This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan.

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.