JOB SUMMARY
The Senior Conservation Field Investigator performs a variety of functions including irrigation system reviews for residential and commercial customers at their home or business. This position is assigned the most complex customer situations. The Senior Conservation Field Investigator educates customers on water conservation; evaluates, makes recommendations and communicates complex information on solutions that save water, and provides leadership and guidance to Conservation Field Investigators.

ESSENTIAL FUNCTIONS

• Conducts irrigation/landscape water conservation audits of residential and commercial irrigation systems and landscapes. Identifies and assesses opportunities based on the customer's unique situation to improve water use efficiency through landscape changes, irrigation management and available technologies.
• As a subject matter expert, educates commercial and residential customers about water efficient landscapes, appropriate landscape irrigation scheduling, and programs and technology available to customers to assist in landscape transformations that result in water conservation.
• May identify issues or conservation opportunities for customers for other water using equipment such as pools, water softeners, hot water tanks, and indoor plumbing.
• Provides guidance on plant material in a landscape setting. May provide recommendations on complex water use facilities such as parks, schools, hospitals or other large campus style facilities with multiple end-uses of water.
• Handles high level requests from internal and external customers, including CEO, Board of Directors, Executive Management and City officials.
• Provides functional technical guidance to Conservation staff at all levels.
• Compiles and analyzes data to resolve complex water use situations.
• Provides information to customers about SAWS Conservation programs.
• Recommends enforcement activity as required.
• Responds to difficult customer relations situations, involving upset and dissatisfied customers, takes action to resolve complaints where appropriate with sensitivity and good judgment.
• Writes articles, and scripts for videos they may appear in for GardenStyleSA.com or other SAWS related conservation materials.
• Represents SAWS and may make public presentations at community events, independently or with other SAWS staff.
• Performs other duties as assigned.

• Works under limited supervision.

• High School Diploma or GED.
• Five years' experience performing conservation, landscape, irrigation, outdoor education or related field activities.
• Valid Class "C" Texas Driver's License.
• TCEQ Irrigation Technician, Landscape Irrigator or Irrigation Inspector License.
• Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.

• Bilingual in English/Spanish.
• Ability to communicate landscape conservation concepts verbally and in writing to the general public.
• Experience working with the general public on a customer service, volunteer educator or similar interactions.
• Backflow inspection license.
• Plumbing license (journeyman or above).
• State of Texas Customer Service Inspector license.

• Knowledge of and ability to learn multiple database and software platforms.
• Ability to analyze data and draw conclusions from multiple data and information sources.
• Ability to establish and maintain contact with internal and external customers and the community at all levels.
• Ability to operate computers and other standard office equipment.
• Ability to tactfully and effectively handle sensitive customer relations situations and diffuse situations that are highly emotional and volatile.
• Ability to communicate effectively, verbally and in writing.
• Ability to meet the required performance standards within the area of assignment.