International Services Representative-Senior
The University of Texas at San Antonio
San Antonio, TX, USA
Posted on Oct 30, 2025
Under limited supervision, serve as an Alternate Responsible Officer (ARO) and Designated School Official (DSO). Manage education abroad responsibilities while educating international students, exchange visitors, scholars, faculty, staff, and academic units on federal immigration regulations as they apply to higher education.
Benefits Overview
UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off - A generous leave program offers multiple paid leave options:
- Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
- Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
- Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
- Holidays: 12 set paid holidays each year.
Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement
UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
- Commitment to and understanding of the unique needs associated with working in an international services office within an academic environment.
- Proficiency in planning, organizing, assessing and delivering a wide variety of events for a range of students.
- Ability to research and analyze information, including government documents and regulations, to solve problems.
- Excellent interpersonal and communication skills, including strong writing ability, presentation skills, and the ability to communicate effectively to non-native speakers of English.
- Strong analytical and decision making skills with the ability to resolve complex issues.
- Strong knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint) required.
Education:
- Bachelor's Degree is required.
Experience:
- Five (5) years experience working with international students, scholars and faculty. Proficiency in SEVIS.
- Serve as Designated School Official (DSO) for F-1 student visa program, Alternate Responsible Officer (ARO) for J-1 exchange visitor program, and Training Program Liaison (TPL) for J-1 alien physicians sponsored by the Educational Commission on Foreign Medical Graduates (ECFMG).
- Assists with administering the institution’s J-1 Exchange Visitor Program to include preparing visa applications for, as well as engage in direct advising of international students (undergraduate, graduate, and professional) and scholars with limited supervision, to include individuals in F-1 visas. Assist with processing J-1 ECFMG residents/fellows, B-1 Observers/Visitors, and may require assisting H-1B Temporary Workers.
- Develops and conducts pre-departure orientations on health, safety, and cultural awareness, as well as re-entry workshops. Assists with the development of an emergency response protocol and crisis response for global incidents.
- Provides coordination of visits for incoming international students and scholars as a part of University exchange programs or agreements.
- Assists with the development of an emergency response protocol and crisis response for global incidents.
- Monitors world events, health and safety information, and security alerts and communicates the potential impacts on education abroad programs and University travelers to the crisis response team and International Oversight Committee.
- Monitors changes in international travel guidelines and potential risks affecting the safety and welfare of students, residents, faculty, and staff traveling abroad.
- Initiates and maintains a repository of international memorandums of understanding (MOU’s) to provide faculty and staff with information regarding international collaborations.
- Develops contacts and maintains relationships with overseas partner institutions, affiliate providers, and other program sponsors.
- Manage data within Terra Dotta system to ensure integrity of data and timely reporting to U.S. Department of Homeland Security and Department of State.
- Develop and maintain OIS policies and procedures related to immigration advising and processing.
- Maintains knowledge of U.S. immigration regulations.
- Work with campus units/organizations to design and manage programs that promote international education and cultural exchange for international students and scholars to include International Education Week activities.
- Plan, develop and conduct workshops to educate on current U.S. immigration regulations and compliance.
- Develop, disseminate, and assess surveys for international students and scholars, along with department liaisons, to determine needs and satisfaction with OIS services.
- Assist with maintaining OIS website with improved content.
- Assist with designing and maintaining OIS newsletters sent to international visitors and department contacts.
- Performs all other duties as assigned.