Under direct supervision, responsible for interfacing with patient, patients' family, and hospital staff to ensure quality care and an excellent patient experience.

• A solid customer service acumen and interpersonal skills to effectively work with both internal and external customers and respond to requests in a timely and respectful manner.
• Knowledge of computer systems, software applications, and automated systems; proficiency with Microsoft Office.
• Familiarity with medical terminology and ability to maintain confidentiality in compliance with HIPPA.
• Detail oriented and strong multitasking and organizational skills.

EDUCATION:

High School diploma or GED is required

• Serves as a liaison between the employer, patient, and patients' relatives.
• Communicates patients' problems, questions, complaints and concerns to appropriate staff members.
• Collects information from incoming patients regarding services needed, insurance coverage, or financial status.
• Explains procedures and policies and refers patient for proper services as required.
• Establishes rapport with staff and assists in the preparation of reports regarding any incidents that could result in legal action if not resolved.
• Educates staff on humanizing patients' treatment and/or confinement.
• Assists in completion of admissions or insurance forms.
• Contacts insurance providers to verify coverage and obtain authorization for service.
• Performs all other duties as assigned.