Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage.

Schedule: Tuesday thru Saturday from 8am-5pm

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
• Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.

• High school diploma or GED is required.

1. Verifies and/or obtains all benefits insurance information for patients.
2. Obtains authorizations and referrals.
3. Assists in the collection of copays and existing balances due; assists with financial counseling as needed.
4. Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues.
5. Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
6. Manages patient appointments according to the physician's schedules and/or protocols.
7. Performs all other duties as assigned.