• Knowledge of processes such as software development lifecycle, Agile methodologies, Lean and Six Sigma, and Design Thinking.
• Advanced Superior written and verbal communication skills with professional presence; effective listener, mentor, and collaborator.
• Advanced Ability to serve as an “innovation evangelist” and “change agent” by translating technical concepts into practical terms for dental providers and staff.
• Advanced Strong customer-service orientation with a focus on improving end-user experience and provider efficiency.
• Epic certification and Epic workflow build experience.

EDUCATION:

Masters Degree in Informatics, Public Health or other related fields. Will accept experience in lieu of degree.

LICENSES/CERTIFICATIONS:

Epic Certification of any kind.

• Serves as the strategic liaison for dental health IT efforts, representing dental and patient care team needs within Epic EMR.
• Develops the dental informatics strategy related to Epic EMR procurement, implementation, optimization, and maintenance to enhance clinical and operational outcomes.
• Combines knowledge of dental workflows, informatics principles, and change management to address the information and knowledge needs of providers, residents, and staff, ensuring safe, effective, and efficient use of Epic.
• Collaborates with dental, clinical, medical informatics, and operational leaders to develop and communicate system strategies that align with institutional goals.
• Acts as a change agent in the identification, design, implementation, and evaluation of Epic-related initiatives supporting high-quality patient care and documentation.
• Incorporates evidence-based dental practice and research into informatics initiatives to promote continuous improvement and innovation.
• Partners with Epic analysts and vendors to strategize, develop, and enhance workflows and functionalities that meet dental program needs.
• Works with clinical and IT leadership to evaluate and optimize technologies, templates, and workflows that impact dental providers, residents, and hygienists.
• Promotes advancement of clinical and business intelligence tools, enabling reporting and analytics to evaluate patient outcomes, provider productivity, and quality metrics.
• Collaborates across administrative, clinical, IT, financial, and compliance teams to develop and maintain integrated, efficient, and user-friendly dental information systems. Performs critical analysis of Epic dental modules and recommends system or workflow revisions to improve usability, compliance, and patient safety.
• Ensures that the Epic dental environment and technology infrastructure support the prevention of medical and documentation errors.
• Partners with IT leadership to leverage predictive and operational analytics tools that support patient engagement, access, and population health initiatives.
• Supports dental leadership in establishing policies, procedures, and governance frameworks for informatics and EMR optimization.
• Assists in the integration of devices and digital technologies (e.g., imaging systems, sensors, diagnostic tools) into the Epic ecosystem.
• Performs other duties as assigned in support of continuous improvement and innovation in dental informatics.