Under direct supervision, provides office support in a clinical office to ensure patient satisfaction.

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• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions, the UT Health Way.
• Demonstrates analytical thinking this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent communication skills, verbal and written.

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• Performs all front office duties including checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones.
• Prepares patient charts, obtains medical record requests, and makes phone calls to request medical records from outside providers.
• Creates new and follow up appointments as needed for patients; obtains referrals and authorization for visits and testing when necessary.
• Monitors the flow of patients and keeps patients and families informed of waiting times.
• Performs all other duties as assigned.