The Benefits Coordinator Associate provides front-line administrative and patient service support within a clinical practice. Responsibilities include scheduling appointments, performing check-in and check-out procedures, verifying insurance eligibility, assisting with authorizations, and managing incoming phone calls. Ensures accurate patient registration and supports efficient clinic operations while delivering service consistent with the UT Health mission, vision, and patient promise.

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• Demonstrates commitment to the mission, vision, and patient promise of UT Health.
• Strong customer service skills with the ability to interact effectively with patients and staff.
• Basic analytical and problem-solving skills to support scheduling and patient workflow.
• Ability to manage multiple tasks in a fast-paced clinical environment.
• Proficient computer skills using Microsoft Office and electronic medical record systems.
• Strong verbal, written, and interpersonal communication skills.

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• Greets patients and performs registration, check-in, and check-out procedures.
• Verifies patient demographics, insurance eligibility, and benefits coverage.
• Schedules patient appointments according to clinic protocols.
• Assists with obtaining referrals and authorizations as required.
• Collects copayments and updates patient account information.
• Maintains patient charts, records, and documentation in accordance with clinic procedures.
• Answers incoming phone calls and routes messages to appropriate staff.
• Provides general clerical and administrative support within the clinic.
• Ensures patient confidentiality and compliance with HIPAA regulations
• Performs other duties as assigned.