Under minimal supervision, leads and coordinates Scheduling staff to ensure all elements of scheduling/registration has been completed prior to the date of the appointment. Responsible for being knowledgeable of multiple providers and special requests as a lead for one or more clinics. May be responsible for position orientation and training new staff while also having responsibility for front desk support.

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• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
• Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.
• Ability to prioritize messages based on urgency.

EDUCATION:

High school diploma or GED is required.

EXPEREINCE:

Five (5) years of related experience is required. Clinical experience is preferred.

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• Leads and coordinates access center staff; works, monitors and reports on all work queues in Epic for clinical enterprise.
• Calls and schedules referred, bumped and pending patients into necessary clinics/specialties.
• Verifies all elements of registration and insurance information for established patients at each point of patient contact, updating when necessary; reviews patient's insurance coverage and requested services, notifies patient of required service authorization or referral, and explains the patient role in the referral process.
• Schedules appointments in computer system following procedures; completes all necessary fields including but not limited to: appointment notes (complete reason for visit), referral source, Primary Care provider, preferred language; assigns correct coverage and guarantor.
• Reviews copay amount (specific for scheduled service) and any outstanding balance with patient.
• Answers questions from access center staff.
• Performs all other duties as assigned.