POSITION SUMMARY/RESPONSIBILITIES

Responsible for oversight and maintenance of audit and training programs for all lines of business as it relates to claim cycle. Coordinates training activities required for compliance with applicable policies, procedures rules, regulations and standards. Works in partnership with Vice President and operations management to develop and sustain a consistently high performing business unit based on specific metrics and deliverables. Champions improvements in quality and training.

EDUCATION/EXPERIENCE

High school diploma or equivalency is required. Minimum of five years experience in insurance, medical, or managed care environment, including two years at the processor level required. Minimum of five years supervisory experience required.